Louis Harfouche
Senior Organizational Change Management Specialist at University of Southern California- Claim this Profile
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English Native or bilingual proficiency
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Arabic Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Prosci® Certified Change Practitioner
ProsciNov, 2021- Oct, 2024 -
Certified Diversity and Inclusion Recruiter
AIRS powered by ADPMay, 2021- Oct, 2024 -
Master Performance Consultant
Association for Talent Development (ATD)May, 2021- Oct, 2024 -
Articulate Storyline Certificate
Association for Talent Development (ATD)Dec, 2018- Oct, 2024 -
Master of Instructional Design Certificate
Association for Talent Development (ATD)May, 2018- Oct, 2024
Experience
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University of Southern California
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United States
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Higher Education
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700 & Above Employee
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Senior Organizational Change Management Specialist
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Aug 2022 - Present
Owns change management efforts for a variety of large and complex HR projects and initiatives, focusing on the people impacted by changes to business processes, systems, technology, job roles, and organization structures. Manages change tasks and ensures the quality of work products including change impact workshops, readiness assessments, team health assessments, transition plans, stakeholder assessments, etc. Providing oversight on complex HR change management issues and driving resolution.Partners with senior stakeholders to ensure initiatives align with overall department and university goals. Provides strategic analyses, advice, and education to executives and managers on recovering from change impacts and aligning organizational development initiatives with strategic goals. Creates and nurtures relationships with sponsor coalitions of influential leaders and managers who can serve as trusted change champions within the impacted organization. Creates a collaborative environment to ensure all sponsors, managers, and leaders are heard.Collaborates with communications teams to develop effective messaging within a short timeframe to address immediate concerns, risks, and other impacts to project progress. Maintains close communication with project managers and project teams to revise plans as needed in response to new information or technical developments.Creates change management strategies using structured methodology, experience, and situational details of the group(s) impacted to assist in the completion of change initiatives regarding people, process, and technology. Managing risks posed to projects and change plans and escalating as needed to appropriate stakeholders Show less
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Organizational Change Management Specialist
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Feb 2022 - Aug 2022
Leads the development and evaluation of OCM processes for larger, university-wide projects. Regularly assesses change impacts and the effectiveness and sustainability of strategies and activities, creating stakeholder, and function-specific action plans to aid transitions. Identifies anticipated points of resistance and develops plans to address or mitigate concerns, implementing training programs, systems and requirements. Creates OCM strategies using structured methodology, experience, and situational details of the group(s) impacted to assist in completing change initiatives regarding people, process, and technology. Identifies and communicates risks, strategizes to prevent negative impacts, and tracks to ensure they are addressed by teams. Show less
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Instructional Designer
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Aug 2020 - Mar 2022
Develops and implements procedures and structures used to create online, face-to-face and blended courses. Partners with faculty and staff to design and revise the structure of courses, and complete the implementation of the basic design across individual modules. Oversees the content transfer process and the writing of course materials. Translates learning outcomes into appropriate learning activities and assessments. Assists in developing production timelines.
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San Manuel Band of Mission Indians
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United States
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Government Administration
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400 - 500 Employee
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Instructional Design Specialist
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Oct 2017 - Aug 2020
Fulfill role as a business partner with responsibility for supporting leadership and management development, skills-based development, various learning projects, and organizational development initiatives designed to promote the training and enhancement of all employees. Coordinate closely with business partners, senior leaders, and stakeholders to create learning solutions, course content, and curricula. Conduct qualitative and quantitative analytical research to provide needs analysis; design appropriate development opportunities that address key training issues. Spearhead strategic initiatives to create and maintain employee-focused programs, including new employee orientation, on-boarding, internships, and employee engagement. Produce course materials and toolkits to enhance retention and application of course content. Research and evaluate course participants to ensure the transfer of knowledge and application of skills in the workforce. Apply and create leadership development assessments such as DISC, Emotional Intelligence 2.0, Myers Briggs Type Indicator (MBTI) and Conflict Management assessments. Show less
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Learning and Organizational Development
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Dec 2015 - May 2017
Developed innovative programs and training to enable employees to proficiently handle a variety of business processes and operations. Created, implemented, and monitored development plans, and developed learning strategies designed to support business objectives. Utilized a continuous improvement model for updating training development logistics and end-user training materials. Evaluated the effectiveness of training programs using surveys, questionnaires, interviews, and observation, in order to plan future courses or to amend existing ones. Worked closely with HR partners and service line leaders to establish and execute strategic plans to increase effectiveness of existing organizational systems, dynamics, culture, competencies, management, and related practices. Adapted web training and eLearning services to train employees across the United States. Utilized learning management systems (LMS) to track and deliver training programs. Defined organizational, environmental, and cultural impacts in change processes and management plans. Show less
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Vice President
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May 2014 - Jul 2015
• Represent 23,000 students of California State Polytechnic University, Pomona in a non-profit organization• Member of Executive Board, Senate/Board of Directors, and Cabinet• Serve as Chair of the Board of directors meetings, as a voting member, on By-Laws, policies and budgets.• Implemented strategies to train, motivate and recruit professional staff members• Created workshops, presentations, and manuals to support student organization• Facilitate communication over the distribution of a 13 million dollar budget• Oversight of eight secretaries, 12 board of directors, and over 320 student organization• Responsible for the creation of agendas, minutes and other documents as needed Show less
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Multicultural Senator-At-Large
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May 2013 - May 2014
• Represented 23,000 students of California State Polytechnic University, Pomona in matters of culture and diversity in a non-profit organization• Advocated for over 50 cultural clubs and six cultural centers• Member of the ASI Board of Directors• Trained members of the community on culture and diversity matters• Spearheaded a campaign to attain a Middle Eastern Cultural Center on campus• Wrote a senate resolution to allow students to Identify in more than the six categories provided by admissions office• Created programs to educate and expand students’ knowledge on culture, identity and diversity Show less
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California State Polytechnic University-Pomona
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United States
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Higher Education
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700 & Above Employee
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Research Assistant
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Sep 2012 - Mar 2015
Prepared and supported faculty in the design, development, implementation, and evaluation of psychological research on diversity of human behavior and its effects in the workplace. Conducted surveys, interviews, focus groups to identify current trends in the workplace. Developed innovative approaches, activities and methodologies that achieved positive results. Developed and designed research questions to ensure the validity and reliability of the measurement tools. Prepared and supported faculty in the design, development, implementation, and evaluation of psychological research on diversity of human behavior and its effects in the workplace. Conducted surveys, interviews, focus groups to identify current trends in the workplace. Developed innovative approaches, activities and methodologies that achieved positive results. Developed and designed research questions to ensure the validity and reliability of the measurement tools.
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Education
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2015 - 2017
University of La Verne
Master of Science (M.S.), Leadership and Management in Organizational Development -
2011 - 2015
California State Polytechnic University-Pomona
Bachelor of Arts (B.A.), Industrial and Organizational Psychology
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