Head Of Marketing

• Mar 2021 - Present

Head Of Operations

• Mar 2018 - Mar 2021

Head of Operations for PowerPlay football, the UK's biggest football league provider, with over 5,000 teams playing weekly across 400 locations. Head of Operations for PowerPlay football, the UK's biggest football league provider, with over 5,000 teams playing weekly across 400 locations.

New Product Development and Key Account Manager

• Sep 2015 - Mar 2018

Responsible for the start to finish management of key projects and products within the business. From development stage right through to planning, management, implementation, delivery and measurement. Main function is to create incremental income for the business by implementing brand new ideas and initiatives. Responsible for the start to finish management of key projects and products within the business. From development stage right through to planning, management, implementation, delivery and measurement. Main function is to create incremental income for the business by implementing brand new ideas and initiatives.

Insurance Broker

• Oct 2012 - Aug 2015

Responsible for securing new business and renewals whilst maintaining the highest level of customer service. Also deal with after sale services including MTA's and claims. Liaise regularly with insurers to secure and negotiate the best rates. Cert II qualified specialising in motor and household products but with experience of commercial vehicles and property owners risks as well. Other responsibilities involve; managing account and money issues, cross selling a range of products, creating new leads for business and converting existing leads, calculating rates for mid term adjustments, selling enhancements and working towards personal and team targets.

Sales Team Manager

• Mar 2008 - Oct 2012

Roles included managing a team of 9 full time staff, resolving escalated customer queries, ensuring the team hits their daily SLA’s, driving and motivating the team to get new sales and connections for the company, managing both quality and quantity delivered by the team, dealing with all employee HR issues; holidays and absences, planning and delivering Rotas, investigations and disciplinary meetings, updating staff files and following company policies; tracking and managing performance, motivating the team and individuals to ensure they hit company and personal targets, holding regular reviews for all team members, keeping KPI’s up to date, delivering morning huddles, planning and holding regular team and company meetings, working to deadlines, training new staff members.