Sr. Manager Project Management

• May 2023 - Present

Manager Program Management Office

• Aug 2020 - May 2023

Sr. Project Manager

• Mar 2019 - Aug 2020

Director of Managed Services

• Jul 2017 - Mar 2019

Director of Service Delivery

• Nov 2016 - Jul 2017

Digital Business Support Analyst Lead

• Jun 2015 - Nov 2016

Solution Specialist

• Jan 2015 - Jun 2015

Verizon Wireless Solution Specialist, you'll use your outstanding sales expertise, passion for VZW technology and customer interaction skills to create the ultimate in-store experience. As the driving force in building customer loyalty and growing our existing customer base, you'll deliver superior customer service and proactively contact existing customers to ensure they're getting the most out of our products and services. Responsibilities with a rich understanding of VZW technology and… Show more Verizon Wireless Solution Specialist, you'll use your outstanding sales expertise, passion for VZW technology and customer interaction skills to create the ultimate in-store experience. As the driving force in building customer loyalty and growing our existing customer base, you'll deliver superior customer service and proactively contact existing customers to ensure they're getting the most out of our products and services. Responsibilities with a rich understanding of VZW technology and services, you'll leverage this knowledge and expertise to: Analyze customer needs and present value-added solutions Inspire and excite customers about how our solutions can impact their lives Ensure that our customers leave our stores with the best solutions for their needs Deliver the best product set-up and coaching experience possible Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends Support daily business operations, including processing customer transactions and auditing cash receipts daily

General Manager

• Apr 2010 - Dec 2014

As a General Manager, you will have a high level of accountability for all Retail Store functions and responsibility for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. Driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of your responsibilities as General Manager. In this role you must… Show more As a General Manager, you will have a high level of accountability for all Retail Store functions and responsibility for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. Driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of your responsibilities as General Manager. In this role you must leverage your exceptional leadership skills to not only build your sales team but also develop and coach your team for success. You will continuously raise the bar and drive your sales team to achieve Verizon Wireless standard of performance excellence by providing ongoing sales training, empowering, and supporting your team as they strive to exceed sales, retention, quality, and service objectives. You will engage in dynamic sales strategy development to ensure that VZW products and services are effectively showcased throughout the store and that customers have the best store experience possible. You must leverage your creativity, critical thinking, and decision-making skills to develop and implement sales tools and initiatives that further establish Verizon Wireless as the market leader in the technology solutions industry. You will also play a vital role in maintaining the overall health and performance of our retail stores by supporting employee relations, encouraging recognition of exceptional employees, managing retail inventory in compliance with company standards, and engaging in important business operations including budgeting, forecasting, managing appropriate inventory levels, analyzing inventory turns, and providing financial, budget, and sales reports.