Louie Threlfall
Front Of House at Flat Iron- Claim this Profile
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Bio
Credentials
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Driver
Driver and Vehicle Licensing Agency (DVLA)Jul, 2018- Nov, 2024
Experience
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Flat Iron
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United Kingdom
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Restaurants
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1 - 100 Employee
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Front Of House
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Feb 2022 - Present
- Being the face of the restaurant, creating a safe energetic space for customers to experience the high end menu offered. - Understanding the importance to listen to the customers needs for their meal, both dietary and preference. Promptly attending to the customers' requests throughout their time at the establishment - Managing the floor, ensuring the front of house team are working efficiently to make sure the service is at the highest standard expected - Having clear communication with the kitchen team, getting orders out on time in order to meet, if not surpass, customers expectations - Opening and closing the restaurant, preparing the space to meet company standards and assisting other team members having what they require to execute high level of efficiency. - Being on call to cover illnesses etc to support the team in various branches Show less
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Backyard Cinema
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United Kingdom
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Events Services
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1 - 100 Employee
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Bartender/Swing member
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Nov 2021 - Aug 2022
- Bartending in the various sections throughout the venue, in all the bar locations and the main cinema spaces. Making sure everything was stocked up ready for each performance, keeping the space tidy and clean throughout the day especially when another team member is set to work in the space after my shift - Supervising screenings of newly released films, checking customers were comfortable and had their orders before the movie and intervals of events. - Paying special attention to customers with special needs, ensuring they had what they needed to have a fulfilled visit - Performing/improvising as a set character, being part of creating immersive storytelling in an intricate designed space leading into different screens. Helping attendees feel immersed in a world before leading them into their film screening. - Cleaning up my stations to company standards, making sure the management was happy with everything before I departed for the day Show less
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St. Thomas's Day School
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Gap
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Apr 2021 - Jul 2021
- Supporting the teachers across campus, organising, and booking extra-curricular activities for the students. Independently starting sight-readying club for students to attend 3 times a week with the teachers support - Assisting the students when they needed help or advice. Spending time with them to really understand what they are hoping to achieve and how the school can help them on that journey. - Assistant directed four plays across all year groups. - Supporting the teachers across campus, organising, and booking extra-curricular activities for the students. Independently starting sight-readying club for students to attend 3 times a week with the teachers support - Assisting the students when they needed help or advice. Spending time with them to really understand what they are hoping to achieve and how the school can help them on that journey. - Assistant directed four plays across all year groups.
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Amazon Logistics
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United States
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700 & Above Employee
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Courier
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Jun 2020 - Jun 2021
- Transporting and delivering goods and/or items to clients or business - Ensuring customers packages arrived safe, following customers specific instructions allowing them to have confidence in my service, as well as delivering in a timely manner - Organising the vehicle effectively , loading and unloading of materials from the delivery vehicle. - Delivery following covid guidelines to assure the safety of the customers and myself - Transporting and delivering goods and/or items to clients or business - Ensuring customers packages arrived safe, following customers specific instructions allowing them to have confidence in my service, as well as delivering in a timely manner - Organising the vehicle effectively , loading and unloading of materials from the delivery vehicle. - Delivery following covid guidelines to assure the safety of the customers and myself
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Card Factory
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United Kingdom
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Retail
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700 & Above Employee
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Sales Assistant
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Jan 2020 - Jul 2020
- Sorting through daily deliveries and organising locations for the items across the shop floor. Replenishing throughout the day so the shop was constantly stocked. - Following company guidelines for shop floor layout and executing their vision for the particular store - Dealing with in-store and over the phone enquires - Serving customers to a high standard, working hard to exceed company expectations to make sure any feedback given was positive and customers left the store satisfied - The day-to-day up keep of the store, making sure it was presentable and up the company guidelines. - Ending each shift with the store ready for the next day, leaving a handover for the next person to open Show less
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Sentient Machines
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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System Analyst
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May 2018 - Dec 2018
- Using specialised software to assist in a computer’s ability to read lexical and objective tone in how customers speak for different companies. - Dealing with incoming customer calls for enquiries and complaints, my role was to go through every word of the dictation/transcript and ascribe to it an emotion or meaning of the statement - Using specialised software to assist in a computer’s ability to read lexical and objective tone in how customers speak for different companies. - Dealing with incoming customer calls for enquiries and complaints, my role was to go through every word of the dictation/transcript and ascribe to it an emotion or meaning of the statement
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Education
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2014 - 2017
The Manchester Metropolitan University
Bachelor's degree, Acting
Community
