Experience

Liberty International Tourism Group

• Austria
• Travel Arrangements
• 100 - 200 Employee

• Director of MICE

  • Aug 2016 - Present

  Main Tasks: - Quoting for worldwide travel agents and Tour Operators, - Comprising and costing for Group tours and brochures - Attending educational trips, and hosting incoming agents - Follow-up with clients with respect to booking related matters - Responsibility for price quotations to the clients and collection of payments - Wide capacity of negotiation (maximization of costs) - Increasing company sales by sourcing new clients due to the excellent service provided to existing clients. - Planning and organising bespoke luxury travel around Morocco for VIP travelers groups . Coordinating all travel plans from Private Jets to Helicopters rides, extreme adventures to city breaks and luxury hotels stays. - Ensuring that enquiries are responded to within 24hrs to 48 hrs - Respect client confidentiality - Listen to clients needs and give options taking into account directness of routing, cost and preference - Share product knowledge and offer help where required - Be open to Constructive comments from team members - Always prioritize workload - Attend industry training and Seminars Show less



Pickalbatros Hotels

• Egypt
• Hospitality
• 300 - 400 Employee

• Regional Sales Marketing Manager

  • Apr 2016 - Jun 2016

  - Targeting new business opportunities. - Building and maintaining existing relationships. - Develop and maintain a contact and customer database within the differents market segments . -Develop and promote product image and awareness by direct mail campaigns and attendance of key travel and tourism trade shows -Prepare sales proposals to clients incorporating clearly defined terms and conditions. -Establish an effective sales call cycle for key customers,partners and contacts -Maintain a clear line of communication on sales commitments to Hotel/Chain Operations. -Work to achieve agreed goals and objectives Show less



Morocco Unlimited DMC

• Morocco
• Travel Arrangements
• 1 - 100 Employee

• Mice Project Manager

  • Jun 2015 - Apr 2016

  Manage proposals and bookings for MICE and ensure that all arrangements are done and carried out as per the itineraries. To manage services for confirmed MICE groups and ensure smooth running of the operation on site. - Prepare proposals that meet clients' requirements and budget, and also up sell the services with creative enhancement that offers value for money and maximize customer spend - Manage on-site services and resources when the business is confirmed and to ensure that all services delivered by MU , exceed the client’s expectation - Participate in the business development program, such as handling Familiarization Trips, Educational Programs for potential MICE clients - Handle inspection trips for the confirmed business, to ensure that the clients receive essential information on how to operate their coming events in Morocco . - Retain customer relationship by establishing and maintaining effective communication with both existing and potential clients. - Liaise between clients and suppliers and ensure that service delivered by the suppliers meet with clients’ expectations - Research and identify new products, and update existing products and services - Manage and maintain good relationship with suppliers as well as with business partners and clients Show less



Abercrombie & Kent

• United Kingdom
• Leisure, Travel & Tourism
• 200 - 300 Employee

• Travel Specialist

  • Apr 2013 - May 2015

  My responsibilities include the complete planning of various travel arrangementsfor Mice and special groups, from gathering destination information to making recommendations based on my expertise, followed by using my connections in the travel industry to secure reservations for my clients. Main Tasks: - Quoting for worldwide travel agents and Tour Operators, dealing with Virtuoso accounts, A&K’s AKORN brand and direct clients - Comprising and costing for Group tours and brochures - Attending educational trips, and hosting incoming agents - Follow-up with clients with respect to booking related matters - Responsibility for price quotations to the clients and collection of payments - Wide capacity of negotiation (maximization of costs) - Increasing company sales by sourcing new clients due to the excellent service provided to existing clients. - Planning and organising bespoke luxury travel around Morocco for VIP travelers groups . Coordinating all travel plans from Private Jets to Helicopters rides, extreme adventures to city breaks and luxury hotels stays. - Ensuring that enquiries are responded to within 24hrs - Respect client confidentiality - Listen to clients needs and give options taking into account directness of routing, cost and preference - Share product knowledge and offer help where required - Be open to Constructive comments from team members - Always prioritize workload - Attend industry training and Seminars Show less



Cosmic Travel Marrakech

• Project Manager

  • Aug 2011 - Mar 2013

  Duties include: - promoting and marketing the business - dealing with customer queries - providing advice about visas - selling holidays - meeting profit or sales targets - preparing promotional materials and displays Duties include: - promoting and marketing the business - dealing with customer queries - providing advice about visas - selling holidays - meeting profit or sales targets - preparing promotional materials and displays

• Travel Studio Assistant

  • Jan 2011 - Feb 2012