Senior Portfolio Manager

• Jan 2019 - Present

Certified Community Manager - Asset Manager

• Mar 2013 - Jan 2019

1.MANAGEMENT OF COMMUNITY OA PORTFOLIO •Committee meetings: schedules, send invitation, attends to and documents •Mollak compliance and OA regulated bank account. •Strata insurance: ensure compliance, validity & comprehensively of the policy •Budget: provide and coordinate with account for the Asset & Expected expenditure. 2.LIAISON WITH AUTHORITIES Liaises with all authorities RERA-DLD, Dubai Civil Defense, Dubai Municipality, Master Community's, Economic Departments… Show more 1.MANAGEMENT OF COMMUNITY OA PORTFOLIO •Committee meetings: schedules, send invitation, attends to and documents •Mollak compliance and OA regulated bank account. •Strata insurance: ensure compliance, validity & comprehensively of the policy •Budget: provide and coordinate with account for the Asset & Expected expenditure. 2.LIAISON WITH AUTHORITIES Liaises with all authorities RERA-DLD, Dubai Civil Defense, Dubai Municipality, Master Community's, Economic Departments, RTA and Dubai Police ASSET MANAGEMENT 1. BUILDING MAINTENANCE •Coordinates with building site coordinators on daily issues concerning the community •Receives, review & execute quotations from service providers/ suppliers •Prepare comparison sheets / tenders for the raised job •Sends comparison sheet for Board approval •project manage, supervise and coordinate the work of contractors 3. TENDERING •Prepares RFP and sends them to suppliers •Reviews and checks RFPs received and prepares comparison sheet for board approval •Follows-up with service providers on PPM schedules 4.BUILDING INSPECTION •Conducts weekly inspection for the managed communities. •Sends weekly observation & recommendation report(s). 5.COMMUNITY NOTICE(S) •Prepares draft building notices on the schedule of PPM •Notices for all scheduled / or interruption of services are circulates to homeowners by email •Prepares and serve notices to residents who violate building rules and regulations 6.CHECKLISTS AND REPORTS •Reviews weekly checklist •Update OA Management software regarding existing & new work orders •Reviews and updates monthly reports for submission to the OA board members SURVEY SERVICES Coordinate with the client for all requirements, site visits and conduct meeting Coordinate with DLD on the final submissions EMAILS & CALLS •Receives and responds to emails and calls including emergency incidents •Receives, logs complaints and queries and investigates the same for proper action of concerned parties

Business Development / Social Media Manager, Co-Founder

• Aug 2013 - Jun 2016

www.offeraty.com The first simple offers’ guide in shopping malls, was developed as a solution for you to plan your shopping and save time and money. Whether you are a shopaholic, savvy consumer or just looking to shop and save, Offeraty, the first simple offers’ guide in shopping malls, was developed as a solution for you to plan your shopping and save time and money. We do our best to provide shoppers with an up to date map of current Offers, Events & Promotions in shopping malls… Show more www.offeraty.com The first simple offers’ guide in shopping malls, was developed as a solution for you to plan your shopping and save time and money. Whether you are a shopaholic, savvy consumer or just looking to shop and save, Offeraty, the first simple offers’ guide in shopping malls, was developed as a solution for you to plan your shopping and save time and money. We do our best to provide shoppers with an up to date map of current Offers, Events & Promotions in shopping malls, with a wide and simple search options, so users can search for offers by mall, product, outlet, or by offer type, e.g. discount, bundle offer, buy and win etc… •Implements a social media strategy •Manages social media sites •Engages in dialogue and monitors customer issues •Searches for news/articles to post •Implements social media campaigns •Uses social networking analysis tools •Provides, prepare feedback and analytic reports •Monitors internet for brand related topics of conversation •Promotes social media within the organization Show less www.offeraty.com The first simple offers’ guide in shopping malls, was developed as a solution for you to plan your shopping and save time and money. Whether you are a shopaholic, savvy consumer or just looking to shop and save, Offeraty, the first simple offers’ guide in shopping malls, was developed as a solution for you to plan your shopping and save time and money. We do our best to provide shoppers with an up to date map of current Offers, Events & Promotions in shopping malls… Show more www.offeraty.com The first simple offers’ guide in shopping malls, was developed as a solution for you to plan your shopping and save time and money. Whether you are a shopaholic, savvy consumer or just looking to shop and save, Offeraty, the first simple offers’ guide in shopping malls, was developed as a solution for you to plan your shopping and save time and money. We do our best to provide shoppers with an up to date map of current Offers, Events & Promotions in shopping malls, with a wide and simple search options, so users can search for offers by mall, product, outlet, or by offer type, e.g. discount, bundle offer, buy and win etc… •Implements a social media strategy •Manages social media sites •Engages in dialogue and monitors customer issues •Searches for news/articles to post •Implements social media campaigns •Uses social networking analysis tools •Provides, prepare feedback and analytic reports •Monitors internet for brand related topics of conversation •Promotes social media within the organization Show less

Administrative Coordinator

• Jul 2014 - Mar 2015

Facility Management OA Management Services OA Registration Services Administrative Services & Record Keeping •Understand the property requirements in relation to the operation and maintenance of the common areas of soft and hard services •Review existing supply agreements and where necessary assist the client in awarding any additional supply agreements •Manage the process of receiving quotes and negotiations and ensure the OA properly votes on the proposed vendors… Show more Facility Management OA Management Services OA Registration Services Administrative Services & Record Keeping •Understand the property requirements in relation to the operation and maintenance of the common areas of soft and hard services •Review existing supply agreements and where necessary assist the client in awarding any additional supply agreements •Manage the process of receiving quotes and negotiations and ensure the OA properly votes on the proposed vendors •Plan and apply preventive maintenance in relation to the common areas •Review proposals in details and compare the scope & level of services •Monitor and control the performance of subcontractors and service providers to ensure their performance as contracted •Supervise the operations, maintenance, repair of the common areas through the appointed service providers •Monitor and control all site staff assigned to the building and ensure that staff roaster is in place and properly implemented especially for security and cleaning •Perform regular inspections to the common areas of the building to ensure it is maintained in good condition and to ensure all safety measures are applied •Ensure all service providers are properly licensed and registered and have full compliance with the law requirement •Report to the OA any repair requirements and take immediate action especially for hazardous or emergency issues •Arrange for qualified contractors to perform routine repairs relating to the common areas •Obtain quotations for the repair or replacement of the common areas when necessary •Submit to the board any recommendations or issues which can improve performance or enhance the standard of the property Show less Facility Management OA Management Services OA Registration Services Administrative Services & Record Keeping •Understand the property requirements in relation to the operation and maintenance of the common areas of soft and hard services •Review existing supply agreements and where necessary assist the client in awarding any additional supply agreements •Manage the process of receiving quotes and negotiations and ensure the OA properly votes on the proposed vendors… Show more Facility Management OA Management Services OA Registration Services Administrative Services & Record Keeping •Understand the property requirements in relation to the operation and maintenance of the common areas of soft and hard services •Review existing supply agreements and where necessary assist the client in awarding any additional supply agreements •Manage the process of receiving quotes and negotiations and ensure the OA properly votes on the proposed vendors •Plan and apply preventive maintenance in relation to the common areas •Review proposals in details and compare the scope & level of services •Monitor and control the performance of subcontractors and service providers to ensure their performance as contracted •Supervise the operations, maintenance, repair of the common areas through the appointed service providers •Monitor and control all site staff assigned to the building and ensure that staff roaster is in place and properly implemented especially for security and cleaning •Perform regular inspections to the common areas of the building to ensure it is maintained in good condition and to ensure all safety measures are applied •Ensure all service providers are properly licensed and registered and have full compliance with the law requirement •Report to the OA any repair requirements and take immediate action especially for hazardous or emergency issues •Arrange for qualified contractors to perform routine repairs relating to the common areas •Obtain quotations for the repair or replacement of the common areas when necessary •Submit to the board any recommendations or issues which can improve performance or enhance the standard of the property Show less

PR & Business Developer

• Jan 2009 - Jun 2014

Spector International is a UAE- Abu Dhabi based local company which deals & Trade ( Import & Export ) in Military & Police Equipments, Vehicle, spare parts & machinery. Duties: --Following up new business opportunities and setting up meetings --Planning and preparing presentations, reports & all other correspondences --Manage staff, preparing work schedules and assigning specific duties --Communicating new product developments to prospective clients --Overseeing the… Show more Spector International is a UAE- Abu Dhabi based local company which deals & Trade ( Import & Export ) in Military & Police Equipments, Vehicle, spare parts & machinery. Duties: --Following up new business opportunities and setting up meetings --Planning and preparing presentations, reports & all other correspondences --Manage staff, preparing work schedules and assigning specific duties --Communicating new product developments to prospective clients --Overseeing the development of marketing literature --Writing reports --Providing management with feedback --Manage the proposal development process and maintain the time-lines for the proposal teams --Develop draft proposals based on Owners meetings and discussions with second party --Maintain the Business Development databases --Protects organization's value & regulations by keeping information confidential --Have a working understanding of quality management systems. --liaising with colleagues and key spokespeople. --organising events including press conferences, exhibitions & open days. --preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs. "Reporting to Owners" Show less Spector International is a UAE- Abu Dhabi based local company which deals & Trade ( Import & Export ) in Military & Police Equipments, Vehicle, spare parts & machinery. Duties: --Following up new business opportunities and setting up meetings --Planning and preparing presentations, reports & all other correspondences --Manage staff, preparing work schedules and assigning specific duties --Communicating new product developments to prospective clients --Overseeing the… Show more Spector International is a UAE- Abu Dhabi based local company which deals & Trade ( Import & Export ) in Military & Police Equipments, Vehicle, spare parts & machinery. Duties: --Following up new business opportunities and setting up meetings --Planning and preparing presentations, reports & all other correspondences --Manage staff, preparing work schedules and assigning specific duties --Communicating new product developments to prospective clients --Overseeing the development of marketing literature --Writing reports --Providing management with feedback --Manage the proposal development process and maintain the time-lines for the proposal teams --Develop draft proposals based on Owners meetings and discussions with second party --Maintain the Business Development databases --Protects organization's value & regulations by keeping information confidential --Have a working understanding of quality management systems. --liaising with colleagues and key spokespeople. --organising events including press conferences, exhibitions & open days. --preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs. "Reporting to Owners" Show less

Customer Service Manager-Mall Promotions & Events Manager

• Dec 2006 - Dec 2008

--Supervise Customer Service Desk. --liaise with tenants and retailers. --Insure cleanliness of the Customer Service Desk. --Insure uniformity and tidiness of Desk Staff. --preparing staff schedule on monthly or weekly basis. --Oversee the general cleanliness of the Mall. --Supervise promotions/ events raffle draws and operation. --Operate the Mall’s switchboard / paging system --Supervise the installation of advertising posters and signage and watch over flyer… Show more --Supervise Customer Service Desk. --liaise with tenants and retailers. --Insure cleanliness of the Customer Service Desk. --Insure uniformity and tidiness of Desk Staff. --preparing staff schedule on monthly or weekly basis. --Oversee the general cleanliness of the Mall. --Supervise promotions/ events raffle draws and operation. --Operate the Mall’s switchboard / paging system --Supervise the installation of advertising posters and signage and watch over flyer stands. --Supervise setting up of marketing events and activities. --Supervise advertisement selling of the Mall. --Distribute ADM circulars to retailers and insure the receipt. --Provide shop mobility, care for disabled customers or shoppers with special needs. --Record on VCR and camera the events and happenings in the Mall. --Handle customer complaints and address the matters to concerned departments. --Ensure updated tenant list. --Ensure updated Walkers club membership list. --Ensure and Sell ADM gift vouchers and prepare monthly report of the same. --Report additional information to update ADM Website. --Assist Marketing Manager and Marketing Executive in updating and developing ADM website, by studying new trends and ideas in shopping mall websites around the world. --Implement and evaluate events and activities carried out in mall. --Handle Customers Complaints. --Liaise with Technical Department in regards to work orders. Etc… --Liaise with Lasing Department in regards to temporary leases. --Update and maintain the Mall guide and directory stands. --Ensure staff motivation and arrange training courses for Customer Service Staff and trainees. "Reporting to Marketing Department ( Marketing Executive )"

Customer Service Assistant

• Jun 2004 - Dec 2006

--Overseeing customer care/relations. --Liaising with Tenants and retailers. --House keeping of customer service desk. --Handling ticketing and running of promotional like spend & win promotions. --Installing of advertising posters and signage. --Setting up of promotional events and activities. --Distribution of retailers letters to tenants. --Shop mobility, care for disabled customers or the special needs customers. --Recording on VCR events in the mall… Show more --Overseeing customer care/relations. --Liaising with Tenants and retailers. --House keeping of customer service desk. --Handling ticketing and running of promotional like spend & win promotions. --Installing of advertising posters and signage. --Setting up of promotional events and activities. --Distribution of retailers letters to tenants. --Shop mobility, care for disabled customers or the special needs customers. --Recording on VCR events in the mall. --Management of the advertising signage for the Mall. --Respond to telephone calls and E-mail "Reporting to Customer Service Manager"