Mid Network & IoT Engineer

• Jul 2023 - Present

Junior Network & IoT Engineer

• Sep 2022 - Jul 2023

- Solve technical issues and look for a way to reduce them.- Consult employees and customers on device/solution related technical issues.- Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements.- Document service and installation actions by completing forms, reports, logs, and records.- Serve existing accounts by analyzing work orders, planning travel schedule, investigating complaints, conducting tests and resolving problems.- Prepare and provide training for employees and clients about our company’s products and solutions.- Communicate with clients and provide Technical Support/Technical Help via Teams and remote connection. Show less

IT Engineer

• Dec 2021 - Sep 2022

- Install and configure software and computer systems. - Network project: 1• Handled Network project for Villa 70 in Dubai Hills. 2• Network project connection for sites: 1- Jaddaf Dubai. 2- Bluewave Dubai. 3- V tower Dubai. 4- Nobles Dubai. 5- ALDAR Raha beach Abu Dhabi. 6- IMCAN Raha beach Abu Dhabi. - Closed Circuit Television (CCTV): 1• CCTV project covering all area for sites: 1- Jaddaf Dubai. 2- Bluewave Dubai. 3- V tower Dubai. 4- Nobles Dubai. 5- ALDAR Raha beach Abu Dhabi. 2• CCTV project covering all area in labor camp: 1- Daffco. - Telephone Landline connection & configuration: • Sites: 1- IMCAN Raha beach Abu Dhabi. - System attendance for all Tiger staff and including Tiger labors. - Access cards activation and maintenance of Access control systems for Tiger GYMs. - Structured Cabling for offices and sites, CAT 6 Cables Crimping, testing on sites and offices. - Microsoft Windows Installation, MS Office, Antivirus, ERP software Installation and latest updates and patches for smooth running of systems on sites and head office. - Support the implementation of computer systems, Printers and configuration. - Autodesk AutoCAD software Installation, Revit, Photoshop Installation and activation for design engineers onsite and office. - Maintain user registry (Add, Delete, Update users). - Maintain and assigning IT Assets. - Update the operating system. - Provide support to the users including procedural documents and relevant report. - Ability to manage time and plan effectively prioritize numerous projects at one time. Show less

IT Support Engineer

• Apr 2020 - Mar 2021

- Visiting sites to maintain communication networks, monitored network performance and resolved any technical issues for the cameras. - Collaborated with colleagues on the improvement of network infrastructure and configuration of the camera in order to increase the quality, reliability, effectivity, and reduce lagging for main stream & sub stream. - Access Parking Card activation. - Visiting sites to maintain communication networks, monitored network performance and resolved any technical issues for the cameras. - Collaborated with colleagues on the improvement of network infrastructure and configuration of the camera in order to increase the quality, reliability, effectivity, and reduce lagging for main stream & sub stream. - Access Parking Card activation.