Experience

ONE IN FIVE

• Australia
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Founder and Chair

  • Feb 2003 - Present



Transurban

• Australia
• Transportation/Trucking/Railroad
• 700 & Above Employee

• Head of Customer Strategy, CX and Marketing

  • Jun 2022 - Mar 2023

• Head of Customer Initiatives

  • Apr 2021 - Mar 2023

  Responsible for developing and rolling out Customer Operation’s next gen operating model, transitioning to a new technology platform and delivering key strategic initiatives linked to Transurban's strategy. With a strong focus on driving a continuous improvement culture while embedding agile ways of working across our teams.

• Head Of Customer Service

  • Dec 2014 - Apr 2021

  Responsible for leading the operational activities of the Customer Service teams across the Transurban Group, including the Call Centre, Commercial, Consumer, Toll Notice, and Customer Resolutions teams. Focussed on developing and implementing a strategic plan for Customer Services with a focus on delivering a high quality service to our customers

• Customer Service Manager

  • Feb 2012 - Dec 2014

  Responsible for overseeing call centre, customer care, customer resolutions and key accounts functions.

• Image Processing Manager

  • May 2007 - Feb 2012

• Customer Resolutions Manager

  • Apr 1999 - May 2007