Experience

Service Global, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Head Of Professional Services - COE

  • Jan 2022 - Present

  San Francisco Bay Area

• VP of Service Delivery Solutions

  • Apr 2018 - Present

  California - Bay Area



Iron Systems, Inc

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• VP of Service Delivery and Solution Sales

  • Apr 2018 - Present

  San Francisco Bay Area



Milestone Technologies, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr Director of Operations - Data Center

  • Nov 2016 - Mar 2018

  California - Bay Area

• Sr Director of Operations - Data Center Cloud Services

  • Sep 2012 - Nov 2016

  Fremont California Direct Global Operations for over 300 employees within 15 Countries. Product and program service specialization in Data Center/Migration and deployment. Includes, UCS, UC, VMWare, EMC(Vblock), NettApp(FlexPod), Dell, Apple, Google and Microsoft hardware and software technology. Achievements: • Developed the Global Operations UCS Implementation team onsite Cisco Systems. Successfully deployed over 1000 UCS blades and C series servers to multiple corporate Data Centers/internal… Show more Direct Global Operations for over 300 employees within 15 Countries. Product and program service specialization in Data Center/Migration and deployment. Includes, UCS, UC, VMWare, EMC(Vblock), NettApp(FlexPod), Dell, Apple, Google and Microsoft hardware and software technology. Achievements: • Developed the Global Operations UCS Implementation team onsite Cisco Systems. Successfully deployed over 1000 UCS blades and C series servers to multiple corporate Data Centers/internal virtual cloud environments and infrastructure upgrades. • Manage and optimization of the migration and deployment team globally. Support and migrated over 1 million devices globally by creating process methodology enhancements to build efficiency and save costs for our customers. • Development of customer relationships onsite multiple corporate locations to insure Quarterly business/partner reviews and reporting information stay consistent with customer KPI levels. Drive new innovative solutions to enhance and keep up with current technology improvements within the data center and desktop environments.

• Director Of Operations - Data Center Implementations/Operations

  • Oct 2008 - Sep 2012

  California - Santa Clara Achievements : • Successfully migrated over 5,000 devices over a 3 days day period and completed the project within budget and all hardware accounted for. Development of asset management database to monitor activities in real time. • Managed a 1 million dollar project migration, over 20,000 network and server devices within a 3 month period to decrease customer downtime during building closure and relocation. • Overall management of 3 million dollars annual revenue of operations… Show more Achievements : • Successfully migrated over 5,000 devices over a 3 days day period and completed the project within budget and all hardware accounted for. Development of asset management database to monitor activities in real time. • Managed a 1 million dollar project migration, over 20,000 network and server devices within a 3 month period to decrease customer downtime during building closure and relocation. • Overall management of 3 million dollars annual revenue of operations activity and contributed over 1 million in sales to support company revenue projections. Supported in training, staff augmentation and recruiting of the project teams to meet the customer quality engineer expectations. • Enabled upper management to synchronize business needs with IT investments by communicating and demonstrating applicable business processes and organization structure.

• Global Operations Manager

  • Sep 2006 - Oct 2008

  California



Cisco

• United States
• Software Development
• 700 & Above Employee

• Program/Project Manager

  • Jun 1996 - Sep 2006

  San Jose, California Recruited to orchestrate and support IT Projects including oversight of third party vendors, planning, budget management, process re-evaluation, project scheduling, web content, database administration and data integrity. Serve as business liaison for systems solutions. Collaborate with e-solutions team and IT to support changes.  Saved company over $250,000 a year while enhancing the effectiveness and efficiency of project support by re-structuring engineering team and IT team into one… Show more Recruited to orchestrate and support IT Projects including oversight of third party vendors, planning, budget management, process re-evaluation, project scheduling, web content, database administration and data integrity. Serve as business liaison for systems solutions. Collaborate with e-solutions team and IT to support changes.  Saved company over $250,000 a year while enhancing the effectiveness and efficiency of project support by re-structuring engineering team and IT team into one team.  Developed the Client Assisted Moves (CAM) process that enabled clients to take ownership of disconnecting and moving equipment within a building while realizing significant savings ($450 per move) for Cisco.  Apply excellent communications, negotiation and interpersonal skills to build solid working relationships with vendors that yielded superior support, continuously improving service levels as well as valuable deals and incentives.  Consistently deliver projects on time and under budget by facilitating communication and coordinating team efforts.  Proactively develop and manage planning databases to empower senior management with information for reporting as well as budget and planning purposes.  Work closely with Networking, Telecommunications, IT, Manufacturing and Tactical Planning team to ensure that projects align with upper management’s commitment to budget reduction, space consolidation, better reporting tools to their management and better communication.  Developed a reporting tool that enabled multiple users to access and update information in real time, significantly enhancing communication and project management.  As the business liaison between WPR and IT, coordinated support of all enhancements to new and existing tools, applications and website information to optimize data provided by client.  Created a new move web page to provide global support. Show less