Utilities Customer Service Representative

• Feb 2022 - Present

Property Consultant & Owner

• Oct 2020 - Present

Real Estate Agent

• Oct 2020 - Present

Branding & Marketing Consultant

• Sep 2020 - Present

Senior Space Planning Manager, Beauty

• Aug 2018 - May 2020

· Oversaw planning execution for over +70 brand accounts (including Dior, Chanel and Givenchy). · Consistently managed client needs through face to face meetings resulting in positive feedback and increased revenue from brands. · Maintained smooth retail operations for 178 stores through effective and efficient communications. · Worked closely with Marketing Team to establish and deliver New Product Development pitches with key brand partners. · Delivered an exceptional level of service to internal/external customers by listening to concerns and answering questions. · Developed new process for marketing sites which resulted in performance improvements of £0.5m. · Responsible for sign off of creative design for prominent promotional sites. · Implemented marketing strategies which resulted in 12% growth Vs previous year · Ensured adherence to build regulations for continued company compliance within the beauty hall. · Supported Beauty Director in improving operations and resolving issues to deliver exemplary customer service. · Responsibly managed Beauty planning to ensure consistent smooth running of the division. · Delivered to marketing revenue targets and keys KPIs. · Managed team of 5 employees, overseeing hiring, training, and professional growth of employees. · Implemented new team onboarding programme, improving training with mentoring and 1-2-1 coaching. Show less

Space Planning Manager

• Aug 2010 - Aug 2018

· Monitored processes and procedures for fixtures and space, making sure that the company met compliance regulations. · Remedied tense situations and conflicts by employing emotional intelligence and opening up communication. · Carried out quantitative analysis, ascertaining insights and changes in consumer trends for an improved performance trajectory. · Created and implemented strategic operational developments through fact-based, insightful profit analysis. · Delivered high-profile strategic initiatives through clear communication and direction. · Aided annual strategy planning and achievement of business goals through comprehensive analysis, facilitation, and consolidation. · Presented competitor insight and divisional strategy through communicating complex concepts clearly and concisely for wider audiences. · Ensured adherence to health and safety regulations for continued company compliance. · Worked closely with Womenswear Senior Management Team to establish and deliver new department introductions. · Created itineraries, booked travel, and managed expenses for team. · Delivered to targets and KPIs for consistent sales progress. · Worked closely with Store Managers to maintain optimum levels of communication for effective and efficient completion of Seasonal Moves. · Monitored multiple databases to keep track of all company fixture inventory. · Managed one direct report, overseeing training, and professional growth · Developed new process for recruitment process which resulted in a marked performance improvement and reduced LTO. · Supported Head of planning in answering questions and providing mentoring for a department of 25 employees. Show less

Store Manager

• Jan 2008 - Aug 2010

· Managed day-to-day operations for a department store with up to £5m monthly sales. · Built loyal customer base by delivering excellent service and making in-demand products available. · Resolved customer problems by investigating issues, answering questions and building rapport. · Proactively identified and solved complex problems that impacted operations management and business direction. · Ensured visually appealing and effective displays for entire store. · Oversaw inventory tracking, management and physical inventory counts. · Diminished total loss by 0.5% by implementing effective operational improvements. · Created and delivered weekly schedule assignments for store leadership team. · Led and motivated team to meet and exceed sales goals. · Recruited, trained and evaluated Sales Managers and led weekly store meetings for employees. · Opened new store and assisted in recruiting and training new staff. · Managed team of 200+ employees, 4 Managers and 15 Concession Teams. Show less

Deputy Store Manager

• Mar 2005 - Jan 2008

· Led a sales team of up to 50 to deliver consistently excellent sales-floor service, continually meeting customer needs for first-class retail experiences. · Consistently hit account targets by providing motivational training, leading by example and incentivising. · Ensured company health and safety policies were consistently communicated and adhered to for continued compliance. · Coached and mentored junior managers to continually deliver against company KPIs. · Managed staff schedules and budgets for continued productive and profitable company running. · Carried out day-day-day duty manager duties accurately and efficiently. · Implemented local marketing strategies which resulted in 5% growth of sales in bounce back vouchers. Show less

Project Manager (seconded during time as Deputy Manager)

• Mar 2005 - Jan 2008

· Managed £21m store opening investment, including 7 direct management reports and 200 new recruits and a support team of 50. · Coordinated a £2.5m modernisation with a team of 20 direct reports. · Delivered transformational change of Allders store to Debenhams with a £15m budget, led a support team of 30 and existing store team of 150. · Established relationships with construction manager and contractors to align priorities, goals, and objectives. · Drafted action plans and led meetings with Senior Management to review project status and proposed changes. · Conducted daily meetings to increase communication and strengthen internal and external relationships; supporting milestone achievements. · Maintained project safety compliance with zero lost-time accidents. · Served as single point of contact for project scheduling and changes. · Generated reports detailing project information and predictions. · Upheld quality standards by monitoring and correcting work. · Made changes to project scope and costs via effective change management processes to keep project up-to-date. Show less

Sales Manager

• Jan 2003 - Mar 2005

· Managed £15m sales portfolio. · Improved attainment of key performance indicators through development and implementation of team training initiatives. · Interfaced with customers, determined needs, provided recommendations and up-sold services. · Recruited, interviewed and hired people who would add value, a positive attitude and knowledge to sales team. · Mentored and trained staff to drive productive goal setting and achievement. · Participated in weekly meetings with Senior Management to discuss strategy effectiveness. Show less

Asst Manager Merchandise

• Aug 2001 - Jan 2003

Sales & Service Manager

• Feb 2000 - Aug 2001

Various

• Jun 1993 - Feb 2000

Having worked on various depts whilst at University, I then completed their Management Training Programme. I successfully completed this taking my first position as HR Manager and subsequently was promoted to Replenishment Manager. Having worked on various depts whilst at University, I then completed their Management Training Programme. I successfully completed this taking my first position as HR Manager and subsequently was promoted to Replenishment Manager.