Experience

Capistrano Mazda

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sevice Manager Manager

  • Mar 2003 - Present

  Manages the Service Department to ensure that customers’ needs are met, vehicles are fixed right the first time; increases focus on business growth, profitability, and employee satisfaction. Oversees all activities of the Service Department including monitoring department finances, customer service, monitoring inventory, merchandising, and repairs.•planning and organizing production schedules.•assessing resources requirements.•estimating, negotiating and agreeing budgets and timescales with new and used vehicle managers.•determining quality control standards.•overseeing production processes*help Promote employee satisfaction.



Capistrano Volkswagen

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Production Manager

  • Mar 2003 - Present

  Production Management in the Service Department:Monitoring vehicle inventory for repairs front line readiness.•planning and organising production schedules.•assessing resources requirements.•estimating, negotiating and agreeing budgets and timescales with new and used vehicle managers.•determining quality control standards.•overseeing production processes*help Promote employee satisfaction. Production Management in the Service Department:Monitoring vehicle inventory for repairs front line readiness.•planning and organising production schedules.•assessing resources requirements.•estimating, negotiating and agreeing budgets and timescales with new and used vehicle managers.•determining quality control standards.•overseeing production processes*help Promote employee satisfaction.



MERCEDES-BENZ/BMW/JAGUAR RANGE-ROVER

• Service Consulting and Managment

  • Jan 1980 - Jan 2003

  All aspects of Service Consulting and Service Managment All aspects of Service Consulting and Service Managment