Project Manager

• Oct 2022 - Present

- Work closely with customers to propose and define project goals, plans, and deliverables. - Ensure delivery of project outputs within budget, scope, and deadline. - Conduct daily actions of meetings, reports, and reviews with team members and customers. - Supervise and manage the project team to follow project schedules and milestones. - Take leadership of the project team and provide guides or training to team members if necessary. - Responsible for risk management as well as proposing mitigation plans and taking immediate actions for any ad-hoc issues during the project life cycle. - Effectively communicate with customers and stakeholders to always keep them updated on the project status. - Maintain good relationships and build trust with customers. - Actively collaborate with stakeholders or partners for system integrations. - Support Program Manager/Head for project presales and recruitment, allocation, and management of program resources. Show less

System Consultant

• Jan 2022 - Sep 2022

- Confer with customers to understand their needs and requirements, and assess risks and threats they are facing. - Develop a customized security plan providing products and services suitable for customers’ IT infrastructure to protect their systems against internal and external risks. - Develop a budget plan based on products and services provided, do regular follow-ups and keep customers updated on any changes. - Monitor 24/7 real-time systems and respond to incidents arising. - Confer with customers to understand their needs and requirements, and assess risks and threats they are facing. - Develop a customized security plan providing products and services suitable for customers’ IT infrastructure to protect their systems against internal and external risks. - Develop a budget plan based on products and services provided, do regular follow-ups and keep customers updated on any changes. - Monitor 24/7 real-time systems and respond to incidents arising.

Project Manager

• Mar 2021 - Dec 2021

- Develop a plan for project resources, schedule, and quality. - Effectively manage project resources, timeline, scope, and budget. - Navigate client’s expectations and maintain a good relationship with relevant stakeholders. - Conduct daily actions of meetings, reports, and reviews with team members. - Supervise and drive the development team to ensure milestones and final project outputs are well delivered to reach project goals. - Be proactive to work with Technical Consultant and/or Solution Architect in necessary cases that might cause any delays and coding quality risks. - Manage team to deliver projects outputs following the committed milestones with clients and stakeholders. - Proactively manage risk and troubleshooting throughout the project life cycle. - Report promptly and transparently on the project’s progress and status to stakeholders periodically and upon request. - Contribute to the growth of the PM team and company through initiatives and knowledge sharing. Show less

Senior Business System Analyst, Scrum Master

• Sep 2020 - Mar 2021

- Work with stakeholders to define a reasonable project plan with proper resource assignment. - Develop mock-ups/wireframes and prototypes of the products. - Study and analyze business and system requirements; develop user flows, workflows, and activity diagrams; support for use cases and user stories. - Propose to improve UI/UX of product based on researching other products and market trends, doing surveys on user experience, and data analytics. - Define scope and target users of a product, then engage with stakeholders to build user persona. - Be involved in tracking and analyzing data related to user engagement, then evaluate user behavior and optimize business flows. - Monitor, evaluate, and be responsible for product quality and product development process (Agile/Scrum). - Be involved in the brainstorming process with the product director, marketing team, and stakeholders to develop strategies for product growth (growth hacking). - Managing project scope and change control and escalating issues when necessary. - Facilitate daily meetings, sprint grooming, planning, review, and retrospective. - Train project team on agile mindset and scrum principles. - Support creating product and sprint backlog. - Ensure removing any impediment or obstacle the project team faces along the way. Show less

Product Owner

• May 2019 - Sep 2020

- Ensure successful leadership of projects, including planning, executing, monitoring, and reporting on key project deliverables and providing timely status and metrics to measure project performance. - Ensure software development standards and practices are followed. - Responsible for identifying and resolving risks, issues, and conflicts to ensure quality control throughout the project life cycle. - Lead and motivate the development team to meet the project goal; supervise and support team members, provide them with constructive feedback, supportive and professional mentoring. - Define business and system requirements for a product, then support writing use cases and user stories. - Support developing mock-ups and prototypes of a product; improving UI/UX of product to optimize retention rate. - Be involved in tracking and analyzing data related to user engagement, then evaluate user behavior and optimize business flows. - Define scope and target users of a product, then engage with stakeholders to build user persona. - Work closely with stakeholders to improve products and be responsible for product growth. - Manage backlog and coordinate activities of the product team in the Agile/Scrum model. - Plan for the strategy of product development and report progress of product growth and product team’s work to BOD. Show less

Business Analyst

• Aug 2017 - May 2019

- Confer with customers to elicit and define system requirements including functional and non-functional requirements, then suggest ideas. - Study and develop a clear understanding of all existing data requirements. - Analyze business and system requirements, create System Requirement Specification (SRS) including diagrams, wireframes, screen descriptions, use cases, or user stories, then transfer requirements to the development team. - Assist PM in project scope, estimation, and planning - Assist PM in requirement sign off process and project change requests - Facilitate communication and work closely with stakeholders at all levels as defined by projects. - Suggest ideas to improve the quality of products and services delivered - Assist in system integration and user acceptance test (SIT & UAT). Show less

Project Manager

• Aug 2014 - Dec 2015

- Be responsible for the project assigned: make detailed action plan and budget, contribute ideas to the fund-raising team, organize events or conduct activities according to the project proposal, submit periodic reports and support the financial team in completing procedures. - Develop communication materials: develop content, contribute ideas to design, and closely follow up with the producing process. Some kinds of products: policy brief, manual, poster, banner, and video clips. - Create and maintain relationships with journalists and reporters working in the field of energy, environment, economy, and relevant social issues. - Be the focal point of GreenID with local, regional, and international partners Show less

Project Coordinator

• Jul 2012 - Aug 2014

Assistant Project Coordinator

• Jul 2011 - Jul 2012