Experience

Massaro

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Senior Consultant

  • Jul 2022 - Present

  Boston, Massachusetts, United States • Partnered with C-Suite, senior leadership teams, and vendors to develop and implement large complex IT strategies and solutions that meet business objectives, timelines, and budgets. • Transformed a large medical device manufacturer’s QMS into an eQMS and implemented a greenfield ERP solution.

• Consultant

  • Jun 2021 - Jul 2022

  Boston, Massachusetts, United States • Led multiple software validation efforts for MasterControl (MC) and Infor (CSI), including developing validation plans, drafting/reviewing test protocols, and executing test scripts. • Gained experience in IT, Quality Control (QC) and Quality Assurance (QA), with a focus on compliance with industry regulations such as FDA, GxP, and ISO.



LOCAR Trading

• Entrepreneur

  • May 2014 - Nov 2021

  Beirut District, Lebanon • Increased sales 23% YoY, managed 21 employees, and analyzed financial statements and data in Excel spreadsheets. • Redesigned our budget and operations by leveraging vendor management systems to generate actionable insights. • Expanded the business by opening 3 branches, growing it from B2C to B2B, and negotiating ongoing marketing deals.



Santander Bank, N.A.

• United States
• Banking
• 700 & Above Employee

• Branch Manager

  • Oct 2019 - Jun 2021

  Boston, Massachusetts, United States • Managed a book of business exceeding 60M USD and managed a team of 12 in a top 100 branch. • Grew revenue 37% by developing a quantitative model that portrays revenue streams and the impact of each dollar. • Inspired bankers to exceed targets by expanding their knowledge base and by daily coaching, training and mentoring. • Trained 23 employees with the help of customer relationship management to gain a customer satisfaction score +85%.

• Small Business Specialist / Senior Specialist, Personal Banker

  • Aug 2018 - Oct 2019

  Boston, Massachusetts, United States • Brought in an average revenue of 3M USD per quarter by creating sales leads, and passed audits with a zero error-rate. • Won “2019 Top performer”, “Customer Experience star” and “Q2 Boston West Superstar” awards.

• Bank Teller

  • Oct 2017 - Aug 2018

  Boston, Massachusetts, United States • Attained the highest number of referrals among my team every quarter.



Boston University

• United States
• Higher Education
• 700 & Above Employee

• Consultant

  • Jan 2020 - Jan 2021

  Boston, Massachusetts, United States Project 1 • Conducted a market research on the US Manufacturing industry for a top 10 financial consulting company in Beijing. • Strengthened analytical skills, communication skills, time management skills, multitasking and presentation skills. Project 2 • Consulted a renowned Saudi Arabian company in the retail consumer goods industry about expansion in Paris, France. • Presented findings to 5 executives and recommended 25 new products that would be a good fit for the… Show more Project 1 • Conducted a market research on the US Manufacturing industry for a top 10 financial consulting company in Beijing. • Strengthened analytical skills, communication skills, time management skills, multitasking and presentation skills. Project 2 • Consulted a renowned Saudi Arabian company in the retail consumer goods industry about expansion in Paris, France. • Presented findings to 5 executives and recommended 25 new products that would be a good fit for the client. Show less



180 Degree Consulting

• Consultant

  • Oct 2016 - Jun 2017

  Beirut District, Lebanon • Consulted 2 clients on 3 projects and set strategic direction for solving issues regarding income and sustainability. • Mastered project management skills and client management skills by coordinating with 13 NGOs.



United Nations

• International Affairs
• 700 & Above Employee

• Intern at the Permanent Mission of Armenia

  • Jun 2016 - Jul 2016

  New York, New York • Organized 5 workshops for students with consultants, associates and analysts from top competitive consulting firms.