Experience

Natureplex LLC

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Administrative Assistant/Document Control Coordinator

  • Aug 2020 - Present



Golden Bolt LLC

• United States
• Warehousing and Storage
• 1 - 100 Employee

• Administrative Assistant

  • Feb 2019 - Mar 2020

  Schedules and organizes complex activities such as meetings, travel, conferences, and department activities for all members of the department. Organizes and prioritizes large volumes of information and calls. Set up new employees with vending accounts and closely with the vending company. Sorts and distributes mail. Opens mail, drafts written responses, or replies by phone or email when necessary. Work with accounts payable department. Updating spreadsheets. Set up new employees with key fobs using Data Network System. Create FedEx and UPS labels for overnight pick up. Orders supplies for the entire facility. Stock the break room. Assist Human Resources with updating the bulletin boards and employee folders. Keep up the appearance of the lobby. Type minutes from the meeting as requested. Ensure guest sign in and direct them to proper staff. Show less



ASICS America Corporation

• United States
• Retail
• 500 - 600 Employee

• Customer Service Representative/Returns

  • Sep 2015 - Jul 2018

  Researches approve and process return orders received via phone, email, and or fax. Keeps and maintains records of work completed. Credit and Debit accounts Create shipping labels with UPS and FedEx. Track orders. Demonstrate a high degree of professionalism in communication, attitude, and team work with customers, peers, and management. Receives and processes return requests from various retail stores and clients. Researches approve and process return orders received via phone, email, and or fax. Keeps and maintains records of work completed. Credit and Debit accounts Create shipping labels with UPS and FedEx. Track orders. Demonstrate a high degree of professionalism in communication, attitude, and team work with customers, peers, and management. Receives and processes return requests from various retail stores and clients.



Legacyscs- Customer Service Rep for Louisville Slugger

• Olive Branch

• Customer Service Representative

  • Oct 2014 - Aug 2015

  Greet customers warmly and ascertain problem or reason for calling. Work closely with the returns department. Process warranty claims. Issued return authorization numbers Helped customer with bat registration. Greet customers warmly and ascertain problem or reason for calling. Work closely with the returns department. Process warranty claims. Issued return authorization numbers Helped customer with bat registration.



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Senior International Customer Service Rep

  • 1993 - 2014

  Served as a liaison between clients and the company while serving the best interest of both. Resolved customer problems by researching and monitoring package movement through to delivery or resolution of customer complaints. Prepared and completed international documents for customs clearance. Accurately documented, researched and resolved customer service issues. Served as a liaison between clients and the company while serving the best interest of both. Resolved customer problems by researching and monitoring package movement through to delivery or resolution of customer complaints. Prepared and completed international documents for customs clearance. Accurately documented, researched and resolved customer service issues.



Studio Center

• Memphis, Tn

• Voice talent

  • Sep 2009 - May 2013

  Voice Talent : Congressman of North Carolina New Orleans Casino Poplar Bluff Medical Missouri Virginia Lottery Voice Talent : Congressman of North Carolina New Orleans Casino Poplar Bluff Medical Missouri Virginia Lottery