Experience

CVP (Customer Value Partners)

• United States
• Business Consulting and Services
• 300 - 400 Employee

• Functional Analyst

  • Aug 2021 - Present

  Work seamlessly with all other customer service and operational team members to ensure we meet and exceed client expectations and service requirements. Stay up-to-date with system functionality changes and additions, implementing them as needed.

• Analyst

  • Aug 2022 - Oct 2023

  Developed and delivered bi-weekly SOP presentation. Collaborated closely with Client and team to understand specific business needs Preformed testing before implementation. Worked seamlessly with all other customer service and operational team members to ensure we meet and exceeded client expectations and service requirements. Stayed up-to-date with system functionality changes and additions, implementing them as needed.

• Team Lead

  • Jan 2022 - 2023

  Use CRMs Saleforce, salesforce lightning, Jira Provided quick assistance amd problem solving skills Created SOP and systems for new department



ASL Consulting llc

• Ridgeland, Mississippi, United States

• Associate

  • Jul 2020 - Present

  IT consultant Process multiple client request using Zendesk Created excel spreadsheets with client related issues Provided feedback to improved client/associate relations. IT consultant Process multiple client request using Zendesk Created excel spreadsheets with client related issues Provided feedback to improved client/associate relations.



Divison of Medicaid

• Jackson, Mississippi Area

• Network Specialist

  • Feb 2020 - Jul 2020

  Support staff technical problems Troubleshoot thin clients, Cisco, and RDS Assist in inventory control Removed, replace, and setup new clients software Assist with access problems and system repair Support staff technical problems Troubleshoot thin clients, Cisco, and RDS Assist in inventory control Removed, replace, and setup new clients software Assist with access problems and system repair



Leidos

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Analyst

  • 2019 - 2020



NTT DATA

• Japan
• IT Services and IT Consulting
• 700 & Above Employee

• Human Resources Specialist

  • Jan 2019 - Dec 2019

• Information Technology Analyst

  • 2017 - 2019



ASL Consulting llc

• Manager

  • Jan 2014 - 2017