Experience

Ripley Tools

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Oct 2015 - Present

  Cromwell, CT Responsible for Customer Service, Shipping and Receiving Departments. Liaison with Inside Sales. Work directly with sales, operations and accounting on a daily basis.

• Administrative Assistant/ Customer Service

  • Oct 2015 - Present

  Cromwell , CT Admin Assistant to the President Customer Service support



Planet Home Lending

• United States
• Financial Services
• 700 & Above Employee

• Call Center / Customer Service Manager

  • Oct 2013 - Sep 2015

  Meriden, CT Management of duel customer service sites, CT & FL Hire and oversee training of all new employees Implementation of the Noble ACD phone system, maintain and mange any updates and issues Consumer Complaints Work with vendor for web site maintenance of Customer Care Net



Fidelco Guide Dog Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer

  • May 2013 - Sep 2014

  Bloomfield, CT Handle special administrative projects and provide hands on with the puppies.



Henkel Corporation

• United States
• Banking

• Customer Service Manager

  • Jan 1986 - Dec 2012

  Rocky Hill, Connecticut Responsible for a manufacturing based Domestic and International customer service groups. Worked directly with Henkel affiliate companies worldwide. Consolidated multiple business segments to one cusotmer service team. Hired & trained new employees. Researched, implemented and maintained an automatic call distribution system for customer service. Managed and participated on multiple work teams.