Digital Customer Support Specialist

• Apr 2021 - Present

CSE

• Mar 2014 - Present

● Managing customers in accordance with performance standards and service levelagreements● Managing and actively improving customer data● Liaising with internal departs to ensure customer journey is delivered in full ● Understanding the products available, packages and series pricing structure.● Actively reviewing advertising campaigns with the customer on a regular basis to ensureneeds are met and a high level of customer satisfaction is achieved. Through Weekly/ Monthly Response Check Calls with the client.● Offering the customer ideas to promote their business in the most targeted andappropriate way.● Delivering outstanding customer care including rectifying problems within the requiredperformance standard, notifying the relevant salesperson if a problem is unresolved andescalating to management in order to expedite resolution if not resolved in line with theresolution matrix.● Ensuring that all advertising campaigns are delivered to full customersatisfaction within set deadlines.● Monitoring and responding to inbound email/telephone enquiries● Championing the use of our systems in line with company standards● Ensuring adverts are positioned correctly, making sure they are resolved if not in time.● Dealing with any account queries/ issues and resolving on behalf of colleagues and customers. Show less

Media Sales Executive

• Aug 2011 - Mar 2014