Experience

HippoWealth

• Australia
• Financial Services
• 1 - 100 Employee

• Senior Account Manager

  • Sep 2022 - Present

  Manage multiple accounts; develop positive working relationships with all customer touch points Drive client retention, renewals, upsells and client satisfaction Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal Prepare campaign insights reporting, including analysis and research Manage weekly campaign status documents for review Work closely with Finance on billing set up and invoicing Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting



Property Investors Alliance Pty Ltd Australia

• Learning and Development Coordinator

  • Aug 2018 - Feb 2019

  Effectively maintain accurate and up-to-date information and record in the system for all trainees Assist in updating training materials as well as standard operating procedures Be involved in content development and platform design for E-learning training courses Execute accreditations and validations for sales consultants promotion Conduct 360 ̊̊ feedback survey for sale consultants in terms of notification, management on system and report production Execute company policies especially for facility charge and marketing/ team building expense validation Coordinate inductions, training and professional development programs



Huawei Technologies Australia

• Training coordinator, Contractor Role

  • Mar 2011 - May 2016

  Key Responsibilities: Coordinated all training related items including identifying customer training needs, planning and executing customer training Supported training sales with training proposal, quotation and PO and exhibited a high level of confidentiality Functioned as the first point of contact for all training queries from customers as well as internal project teams Delivered detailed customer service to assist customers to attend training internationally Responsible for training administration through training delivery including training system management and training documentation management Actively involved in national and state projects for trainings to be successfully delivered prior to projects rolling out Handled customer training feedback and resolve training issues Key accomplishments: ― Rewarded Golden Tiger Award for excellent training organization in 2012 ― Greatly improved customer training satisfaction through dedicated coordination and communication.



Bayer HealthCare

• United States

• Training Specialist

  • Aug 2009 - Aug 2010

  Key Responsibilities: Conferred with management and conducted surveys to identify training needs Key strategist in designing and developing flexible, adaptable training programs Customized training solutions targeting each group’s ability and requirements Member of selection panel, selecting the most qualified training vendor for our training needs within company training budget Key accomplishments: ― Led an annual English Development Plan for more than 200 staff members through 3 phases: examination, placement and implementation. ― Organised and hosted an English Learning Camp involving the Vice President of Bayer Healthcare China as guest speaker to more than 100 staff members to help them to improve their spoken and written Business English skills. ― Initiated lunch learning hour program for over 300 staff members.



Bonjour Supermarket Beijing Limited Company

• Training Manager

  • May 2006 - Jun 2009

  Key Responsibilities Planned, developed, and provided training and staff development programs Developed short and long-term training plans Managed the functions of the training program within company and encouraged effective working relationships Maintained training systems and documentations in accordance with the company policy and procedures Key accomplishments: ― Successfully set up monthly training plans for 7 stores maintaining efficient and smooth training. ― Organised seminars for co-workers to communicate, discuss and solve existing issues.



Walmart

• United States
• Retail
• 700 & Above Employee

• Trainer

  • Mar 2004 - May 2006

  Responsibilities: Planned and combined weekly meetings and training schedules Conducted training for Wal-mart staff members as well as Wal-mart vendors Worked as coordinator between store operations and merchandising Analyzed and make sales reports such as business review reports and 80-20 reports. Responsibilities: Planned and combined weekly meetings and training schedules Conducted training for Wal-mart staff members as well as Wal-mart vendors Worked as coordinator between store operations and merchandising Analyzed and make sales reports such as business review reports and 80-20 reports.