Experience

Provident CRM

• Ireland
• Information Technology & Services
• 1 - 100 Employee

• Program Manager

  • Mar 2023 - Present

• Project Manager

  • Mar 2021 - Mar 2023



Lidl Ireland

• Ireland
• Retail
• 700 & Above Employee

• Project Manager - Sales Organisation

  • Dec 2018 - Feb 2021

  • Introduced standardized processes and procedures to drive efficiency and productivity.• Maintained open lines of communication between in-store teams and corporate HQ.• Ensured strong team knowledge by designing and rolling out comprehensive training sessions nationwide.• Assessed the ROI gained from training initiatives and continuously improved course content and methods.• Used creative problem solving and critical thinking skills to resolve issues in a timely manner.• Tracked progress against project milestones and schedule while delegating tasks to team members.• Monitored costs, forecasted future expenses, and evaluated project risk factors.• Developed in-depth reports for senior leaders to facilitate the decision-making process.• Successfully implemented a new ordering system for all Northern Irish stores resulting in reduced write off's, enhanced productivity, and increased availability.• Acted as SAP system Subject Matter Expert and carried out intensive analysis to identify and implement process improvements leading to the lowest ever inventory results.• Upskilled staff on the back stock management tool and achieved a significant increase in usage.• Led troubleshooting of system issues and designed creative workarounds to avoid project bottlenecks.• Liaised with the Dublin HQ and department counterparts in international offices.• Negotiated with international leaders to prioritise project objectives and develop hot fixes to system issues.• Used data analysis and visualisation tools to create informative and impactful presentations. Show less

• Deputy Manager

  • Oct 2018 - Dec 2018

  • Consistently exceeded leadership expectations and KPIs in a highly competitive environment.• Enforced strict cash management protocols and loss prevention strategies to mitigate risks.• Ensured adherence to HACCP standards by all team members.• Used excellent interpersonal skills to develop customer relationships and provide outstanding service.• Took decisive action and created innovative resolutions to problems as they arose in-store.• Led merchandising and inventory control including a stock rotation strategy that reduced write offs while improving non-food inventory results.• Retrained bakery staff and constantly evaluated their knowledge of till processes and relevant codes resulting in an improvement in inventory results.• Increased customer "happy or not" results via training and promotion of a customer service culture.• Promoted a positive work environment and strong morale within the team by involving them in change management activities and achieving "buy-in" for improvement projects.• Coached employees across a variety of areas, addressed issues, and resolved conflicts. Show less

• Retail Management Degree Program Trainee

  • Nov 2016 - Oct 2018

  Retail Management Degree Program through DBS and Lidl



AA Insurance

• United Kingdom
• Insurance
• 700 & Above Employee

• Customer Service and Sales Representative

  • Jul 2015 - Oct 2016

  • Achieved ambitious targets in key areas such as sales, compliance, and quality. • Fostered customer relationships to provide advice, resolve problems, and close sales. • Established insurance policy documents in accordance with regulatory compliance standards. • Maintained cross-functional communication with numerous internal departments. • Promoted to the Outbound Sales team due to impressive aptitude for upselling. • Achieved ambitious targets in key areas such as sales, compliance, and quality. • Fostered customer relationships to provide advice, resolve problems, and close sales. • Established insurance policy documents in accordance with regulatory compliance standards. • Maintained cross-functional communication with numerous internal departments. • Promoted to the Outbound Sales team due to impressive aptitude for upselling.



Cineworld Cinemas Ltd

• United Kingdom
• Movies, Videos, and Sound
• 700 & Above Employee

• Staff Member

  • Oct 2013 - Jun 2015

  • Operating till systems, including cashing up • Resolving customer queries and dealing with complaints • Delivering excellent customer service even during busy periods • Stock management • Training newer staff • Maintaining food and beverage standards • Organising and running high profile events • Operating till systems, including cashing up • Resolving customer queries and dealing with complaints • Delivering excellent customer service even during busy periods • Stock management • Training newer staff • Maintaining food and beverage standards • Organising and running high profile events



Brandy Melville

• United States
• Apparel & Fashion
• 500 - 600 Employee

• Sales Assistant

  • May 2013 - Sep 2013

  • Delivering excellent customer service • Merchandising stock • Tactical placement of best selling items • Operating till systems including cashing up • Delivering excellent customer service • Merchandising stock • Tactical placement of best selling items • Operating till systems including cashing up



BWG Foods UC

• Ireland
• Food and Beverage Services
• 300 - 400 Employee

• Administrative Assistant

  • Aug 2012 - May 2013

  • B2B sales • Delivering excellent customer service • Processing phone, fax and email orders into the Accord system • Time management – ensuring all orders were released for delivery on the right day • Resolving complaints over missing/ incorrect deliveries • Liaising with different departments • B2B sales • Delivering excellent customer service • Processing phone, fax and email orders into the Accord system • Time management – ensuring all orders were released for delivery on the right day • Resolving complaints over missing/ incorrect deliveries • Liaising with different departments