Senior Client Executive

• May 2018 - Present

Senior Account Executive

• Mar 2014 - Mar 2018

Director, Patient Advocacy Programs

• Dec 2011 - Jun 2013

• Patient Empowerment Program Brand to therapeutic switch program • Project manager for PEP • Prepared contracts for new clients • Prior Authorization/Medical policies/Disease Management • Patient Empowerment Program Brand to therapeutic switch program • Project manager for PEP • Prepared contracts for new clients • Prior Authorization/Medical policies/Disease Management

National Account Manager

• Nov 2007 - May 2010

As a National Account Manager, responsible for client relationship management, account retention, and the expansion of new product services. As a National Account Manager, responsible for client relationship management, account retention, and the expansion of new product services.

Operations Director

• Jan 2005 - Aug 2007

Managed service delivery and daily operations for clients totaling over $35 million in gross margin;Led, developed, coached, and mentored team of Account Managers in NJ, Philadelphia and Harrisburg offices; Provided senior staff updates and recommendations for book of business clients, work measurement and overall performance and retention strategies; participant in contract negotiations with Labor clients;

Account Director

• Jan 2003 - Dec 2004

Managed accounts totaling over $30 million in gross margin; resulted in increased revenue and several key renewalsProvided overall account support which included cost saving strategies and analysis, executive overview reports and renewal of contracts; Developed and maintained client management program for clients for their custom formulary and medical management; Managed a staff of Account Managers responsible for work performance, recruitment and retention; Headed migration efforts for my accounts from the NPA to Express Scripts, Inc.; Negotiated Client Contracts

Director Disease Management/ Retro DUR

• 1999 - 2003

• Managed the project to increase enrollment into disease state management programs by 24% • Managed Day to Day operations of the two departments • Managed a staff of professionals and Drug Utilization Review reviewers as well as ancillary staff • Created policy/procedure manual for Telephone outreach & QA • Created Educational materials for enrollees in the program • Strong communications with accounts/support staff • Managed the project to increase enrollment into disease state management programs by 24% • Managed Day to Day operations of the two departments • Managed a staff of professionals and Drug Utilization Review reviewers as well as ancillary staff • Created policy/procedure manual for Telephone outreach & QA • Created Educational materials for enrollees in the program • Strong communications with accounts/support staff

Office Manager

• 1995 - 1998

 Overall Supervision of the Welfare Fund Office  Analysis of billing; Located $2 million in over-billing error  Coordinated, prepared and presented appeals to the trustees  Implementation of Management and Fund office directives  Approval and review of all disability claims  Overall Supervision of the Welfare Fund Office  Analysis of billing; Located $2 million in over-billing error  Coordinated, prepared and presented appeals to the trustees  Implementation of Management and Fund office directives  Approval and review of all disability claims