Communications and Policy Trainee

• Oct 2022 - Present

Event Staff

• Mar 2022 - Sep 2022

Working part-time as Event Staff for various events around Cork City. Working part-time as Event Staff for various events around Cork City.

Business Development Associate

• Jun 2021 - Nov 2021

Customer Service Advisor

• Nov 2020 - Jul 2021

- Completed QFA Loans and Investment exams in May 2021 - Completed QFA Loans and Investment exams in May 2021

Event Assistant

• Jun 2018 - Jun 2019

Collections Associate

• Oct 2017 - May 2018

As a Collections Associate supporting Microsoft Worldwide Online Credit Services at Accenture my primary responsibilities included:• Collection of invoice process for Microsoft Cloud Solution Provider team• Managing assigned customer base of over 400 accounts in EMEA region• Proactively reducing aged debt and maximising collection• Using analytical and investigative tools to manage customer accounts• Timely and effective communication with customers to ensure payment of invoices• Meeting monthly collection targets• Resolving and escalating issues that delayed collection• Developing and maintaining a relationship with clients• Presentation of team targets and metrics trends on visual display units• Promoted to Chief Happiness Officer, responsible for coordinating and managing social events for the team• Awarded Collector of the Month of March 2018

Customer Service Advisor

• Jul 2016 - Sep 2016

Working at AA European Operations in conjunction with ACTA Assistance, my duties included: • Taking emergency calls from UK, Irish and foreign customers who required assistance following a vehicle break down or road traffic incident in Europe (including the UK and the Republic of Ireland)• Providing a high standard of customer care and incident management for AA customers whose vehicles had broken down or had been involved in a road traffic accident in Europe• Liaising with garages and other services in French, to ensure that the customers were back on the road as soon as possible, with minimal delays• Organising alternative transport and accommodation for customers when necessary• Providing a French-English translation service to customers who were having difficulties communicating with mechanics/understanding what was happening with their case

AuPair

• Jun 2016 - Jul 2016

Working as an Au Pair for a month during summer 2016 in Sant Joan Despí outside Barcelona, my responsibilities included: • Taking care of 2 boys aged 6 and 10• Creating and imagining fun ways for the boys to learn English in a way that was exciting, enjoyable and beneficial.Whilst working as an Au Pair, it allowed me to learn a great deal about Catalan culture and traditions, in addition to exploring the local tourist attractions. Working as an Au Pair for a month during summer 2016 in Sant Joan Despí outside Barcelona, my responsibilities included: • Taking care of 2 boys aged 6 and 10• Creating and imagining fun ways for the boys to learn English in a way that was exciting, enjoyable and beneficial.Whilst working as an Au Pair, it allowed me to learn a great deal about Catalan culture and traditions, in addition to exploring the local tourist attractions.

Sales Intern

• Apr 2016 - May 2016

8 week professional work experience as part of my Erasmus year in Bayonne, France._______________________________________________________________________Stage professionnel de 8 semaines de fin de formation en DUT TC. 8 week professional work experience as part of my Erasmus year in Bayonne, France._______________________________________________________________________Stage professionnel de 8 semaines de fin de formation en DUT TC.

Retail Assistant

• Oct 2014 - Aug 2015

I worked as a part-time Retail Assistant in Penneys (operated by Primark Stores Limited) from 2014-2015 whilst pursuing my studies. I was mainly responsible for ensuring the store was tidy at the end of the trading day and operating the registers. I gained invaluable customer service skills in this role. I worked as a part-time Retail Assistant in Penneys (operated by Primark Stores Limited) from 2014-2015 whilst pursuing my studies. I was mainly responsible for ensuring the store was tidy at the end of the trading day and operating the registers. I gained invaluable customer service skills in this role.

Sales Consultant

• Jul 2014 - Jul 2014

Temporary Sales Consultant during Next's busy summer sale in July 2017 and July 2014 Temporary Sales Consultant during Next's busy summer sale in July 2017 and July 2014