Helpdesk Support /helpdesk Manager

• Apr 2021 - Present

Banner Chemicals is part of the 2M Group of Companies includes a portfolio of branded companies of chemical distribution and related chemical services of samples management, storage and blending. My responsibilities are to manage the help desk team, ensure tickets are resolved within the set SLA , evaluate performance and produce weekly reports. I also manage any 1st line support request and escalate when needed. I ensure customer service is timely and accurate on a daily basis. I have designed new specific SLAs to help the helpdesk run more efficiently, and produced a flow for all tickets from the time they was requested to the time of reslovment. Establish best practices through the entire technical support process. Develop daily, weekly and monthly reports on the team’s productivity. As well as give an account of how the helpdesk is performing in weekly meetings. Provide customer feedback to the appropriate internal teams, like the product developers

Cyber Security Account Manager/consultancy

• Dec 2019 - Apr 2021

NCC Group is a global information assurance specialist providing information to help our clients to choose the right security product to help protect their business. services i have supported our clients with includes ISO270001 gap analysis, SIEM, pentest and vulnerable scanning and more. #cybersecurity #iso27001 #PenTest NCC Group is a global information assurance specialist providing information to help our clients to choose the right security product to help protect their business. services i have supported our clients with includes ISO270001 gap analysis, SIEM, pentest and vulnerable scanning and more. #cybersecurity #iso27001 #PenTest

-Redundant- Account Manager

• May 2019 - Dec 2019

Cwjobs one of the largest IT and Technical job boards, helping candidates and companies find the right fit. Having built my desk from scratch. My role at Cwjobs has been to consistently generate new business by providing a consultative approach to help clients select the best solution to help fill their IT and Technical positions. By developing relationships with decision-makers, I have able to gain repeat business and account managed their needs from beginning to end. Achievements and responsibilities: • New Business Development. • Account Management. • Gain repeat business. • Manage client expectations and react effectively to various scenarios. • Deliver excellent service, build and maintain strong and professional relationships • Maximize revenue by identifying further opportunities with existing accounts • Liaise with surveyors and other internal departments to ensure service delivery • Communication with the valuation office and billing authorities • Effective complaint and objection handling • Selling additional services

Business Networker

• Jun 2017 - Jun 2019

Helping our members grow their business through a structured, positive and professional referral program that enables them to develop meaningful, long-term relationships. I have been responsible for setting put a new business development with a network group called BNI. I have established some strong connections and we have already seen a positive result from joining the membership. I attend this network group on a weekly basis and I have a pleasure to give presentation's and talk about how Parity can add values to their business Weekly meetings with

Senior Technical Account Manager

• May 2018 - May 2019

With over 10 years of experience working with small to medium-sized businesses, we know how frustrating and expensive IT problems can be, let alone how disruptive to the day to day running of your business, but it doesn't have to be that way. We aim to provide accurate solutions, sound advice and a swift response to any IT enquiries, giving you peace of mind and time to concentrate on running your business. Key responsibilities * Understand clients business needs, and identified which support is best suited. * Build trusting relationships. * keen Networker. * Internal recruitment and interviewing of new employees. * Attending site visits to survey client requirements. #Voip #msp # office365 #security

Consultant

• Jan 2016 - May 2018

Spring Technology is an established leader in the global IT recruitment market and the UK’s largest technology staffing provider. Each year we work with more than 400 companies to recruit in excess of 12,000 people in contract and permanent roles. I have built relationships with clients and candidates through many avenues, one of which was networking and going to events in my own time. Spring Technology is a global IT recruitment company apart of the Adecco group. My responsibility is to build a cold desk which considered both quality Candidates and clients. I also build a trusting relationship with my client base and take time to understand their needs on a regular basis. which in turn help me to find the correct person for the role. Due to this service, my client and candidates have returned to me whenever they have a need.

Client Relationship Manager

• Sep 2015 - Dec 2016

Business rate specialist CVS -Account Relationship Manager (September 2015 – 2016) CVS worked with business owners of all sizes. Our aim was to ensure the business rate where calculated correctly. If these rates were incorrect, we would work closely with our clients gathering evidence, the council and courts to ensure our clients where refunded rates which may have been overpaid. Achievements and responsibilities: • Management of over 700 client portfolios • Manage the business rates appeal process for my clients • Manage client expectations and react effectively to various scenarios • Deliver excellent service, build and maintain strong and professional relationships • Maximize revenue by identifying further opportunities with existing accounts • Liaise with surveyors and other internal departments to ensure service delivery • Communication with the valuation office and billing authorities • In-depth understanding of the appeal process and valuation office procedures • Understanding of tribunal, appeal court, and supreme court procedures • Effective complaint and objection handling • Selling additional services • Conform to Royal Institution of Chartered Surveyors (RICS) and Institute of Customer Service (ICS) standards

Account Manager

• Mar 2014 - Sep 2015

Account Manager

• Mar 2012 - Sep 2014

Private Banking

• Jan 2010 - Mar 2013

Private Banking

• Jan 2010 - Mar 2013