Lorna Heesom

Admin & Operations Manager at Interface Agency Australia
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Location
Sydney, New South Wales, Australia, AU

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Experience

    • Australia
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Admin & Operations Manager
      • Apr 2023 - Present

      Technology & Transformation Talent Specialists Technology & Transformation Talent Specialists

    • Australia
    • Banking
    • 700 & Above Employee
    • Facilities Coordinator - Team Administrator
      • Sep 2022 - Mar 2023

      • Ensuring all facilities contracts and agreements are up to date and compliant with ING’s legal requirements. • Renegotiating contracts prior to renewal. • Ensuring that ING’s terms and conditions are included in supplier contracts. • Working closely with the Procurement and Legal teams from initial renewal to contract execution. • Renewal of three interstate office leases negotiating reduced rates. • Office insurance. • Maintaining the supplier contracts database. • Weekly site inspections to identify any safety, maintenance, or improvements that are required. • Undertaking rostered reception cover, attending to visitors, deliveries and site access requests. • Processing and responding to emails received into the facilities email in-box. • Assisting other members of the team as and when required. • Managing and coordinating event and meeting room bookings. • Liaising with organisers to ensure rooms / areas are suitable for events / meetings requirements. • Coordinating room set-up / set-downs for meetings and events, up to 200 pax • Working closely with catering providers and events’ organisers, also identifying requirements for events that may have been overlooked. • Placing large drinks orders for events ensuring that orders are in keeping with ING’s policies and requirements of Responsible Serving of Alcohol. • Reconciling monthly catering invoices and charging orders to correct cost centres. Show less

    • Australia
    • Information Technology & Services
    • 1 - 100 Employee
    • Office Manager
      • Jul 2018 - Jun 2022

      • Managing office inventory and supplies • Management of office facilities and staff amenities • Project management of office relocation • Obtaining quotations for materials and services • Payroll, including payroll tax and PAYG returns • Invoicing clients • Managing accounts payables, receivables and debt management • Building and maintaining working relationships with business stakeholders • Organising social events • General office administration • Assisting in Induction process for employees including recruitment, contracts, letters of offer • Assisting with BAS accounts when needed • Assisting in annual financial Company audit Show less

    • Office Adminstrator/ Project Coordinator
      • Apr 2013 - Jun 2018

      • Managing office inventory and supplies • Management of office facilities and staff amenities • Coordinating projects from commencement to completion • Obtaining quotations for materials and services • Scheduling jobs within project timeframes • Raising quotations for additional works and seeking purchase orders for works to commence • Invoicing clients using Excel, MYOB and AroFlo software • Monitoring the receipt of payments throughout project cycle • Building and maintaining working relationships with business stakeholders • Assisting in organising internal and external social events • General office administration • Assisting in Induction process for employees • Scheduling job management for 6 -8 Technicians working on service and projects • Assisting with accounts payables, receivables and monthly reconciling of credit cards • Filing management • Arranging travel and accommodation for colleagues Show less

    • Corporate Services Office Manager / Project Coordinator
      • Mar 2010 - Jul 2012

      Responsibilities included management of office and reception staff ensuring the smooth running and efficiency of reception with a primary focus on ‘front of house’customer service handled with professionalism and courtesy. When working on reception, my focus as a role model was on polite efficiency both face to face and on the phone. I developed organisational procedures to meet the requirements of the reception duties and the business contracts and services, ensuring compliance with work, health and safety (WHS) requirements. My other primary duties included meeting with stakeholders and the allocation of resources to enable tasks such as assisting and coordinating overseas visa requirements. I also managed the travel arrangements of national and international executive colleagues. I was responsible for the sourcing and evaluation of management of outside contractors, ensuring they delivered excellent results in a timely manner. I worked in collaboration with the Finance Director with responsibility of ensuring an accurate and timely accounts receivable and payable system. I was also responsible for the organisation and implementation of special projects including the provision of office accommodation and sourcing appropriate training for the nursing staff, including IT, to ensure that all staff were competent in the use of financial software packages such as Nexonia. I followed up all courses with a thorough evaluation to ensure the training met the business needs of the relevant unit. As a member of the WHS committee I was required to prepare reports and assist in the WHS system in a timely fashion. Show less

    • United Kingdom
    • Hospitals and Health Care
    • 700 & Above Employee
    • MDT Coordinator
      • Apr 2000 - Oct 2006

      I was responsible of the coordination of the MDT meetings for Consultants and Specialists for gastro, esophageal and lung cancer patients. This involved coordinating weekly meetings to ensure that cancer patients were treated within statutory timeframes. I was required to input and manage key information accurately to ensure that the hospital-Trust adhered to UK Government national Key Performance Indicators and worked in collaboration with Clinical Information Officers to analyse the patient data obtained through monitoring the patient pathway, and reporting this to the National Cancer Waiting Times Database. A key aspect of my role was to manage an appointment-schedule that adhered with the Department of Health (UK) statutory requirements. I demonstrated confidence, excellent organisational skills and a high level of professionalism. My well-developed understanding of clinical administration enabled me to risk manage the intake of patients in collaboration with the medical, clinical and allied health team through a structured intake procedure. This role was carried out within a high-pressured environment with limited professional service outlets. In my role as Clerical Administration Officer I was responsible for the administration of the clerical support needs of the department. This included reception duties, managing the patient appointment system and ensuring clinical patient information was succinct and received by the appropriate medical professional within a timely manner. This role enabled me to develop a sound knowledge of the needs of the clinical department within the parameters of the Data Protection Act (UK) 1998. Show less

Education

  • TAFE NSW
    Diploma Business Management, Business Administration and Management
    2011 - 2013
  • St Joseph's College
    6 GCSE's
    2000 - 2006

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