Lorna Robertson
Key Account Consultant at DD- Claim this Profile
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Bio
Experience
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DD
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Wholesale
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200 - 300 Employee
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Key Account Consultant
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Dec 2021 - Present
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Clyde Munro Dental Group
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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Head of Region
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Oct 2020 - Nov 2021
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Quadrant Dental Practice
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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Practice Manager
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Aug 2019 - Oct 2020
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EMBRACE-U ORTHODONTICS LIMITED
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United Kingdom
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Hospitals and Health Care
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Personal Assistant to Director
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Jul 2018 - Aug 2019
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mydentist (UK)
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United Kingdom
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Hospitals and Health Care
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700 & Above Employee
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Area Development Manager
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Jan 2015 - Jul 2018
• Accountable for achieving and exceeding all KPIs, including Financial, People, Operation and Customer performance measures • Identify key development areas through effective business planning, performance management and championing operational excellence.• Produce, monitor and adapt an individual business plan for each practice to ensure delivery of the agreed Area Performance Objectives• Engage with clinicians and practice teams. Build professional relationships through regular practice visits, 121’s and team meetings. Ensure each practice maintains focus on performance delivery, KPIs and future growth plans• Ensure all Practice Managers are coached, supported and recognised to manage, grow and develop their business and achieve desired results.• Ensure all staff who are directly line managed are inducted in relation to health, safety and fire safety awareness training• Regularly monitor and review all health and safety performance with Practice Mangers to ensure all compliance standards are fully achieved.• Liaise with Health & Safety team to ensure health and safety is effectively implemented• Build and maintain relationships with Local Health Board to ensure all National compliance standards and expectations are achieved to gold standard.• Where necessary, lead on employee investigations, grievance and disciplinary meetings, according to the company’s Disciplinary, Dismissal & Grievance Policy. • Proactively build and maintain stakeholder relationships to enable the delivery of the Area Business Plan.
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Area Sales Manager
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Mar 2010 - Jul 2018
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Practice Manager
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Jul 2013 - Jan 2015
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Practice Support Manager
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May 2010 - Jul 2013
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Highgrove House Hotel
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United Kingdom
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Hospitality
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Head Receptionist
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May 2000 - May 2010
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