Experience

The Westin Peachtree Plaza, Atlanta

• United States
• Hospitality
• 1 - 100 Employee

• Reservations Sales Manager

  • Sep 2017 - Present



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Communication Supervisor/Relief Overnight Manager

  • Oct 2006 - Present

  • Oversee, delegate and supervisor Agents, check all requests given to Agent in Mystique. • Update internal telephone listing, attend different meetings, train and develop new employees. • Communicate information regarding VIP guest, answer questions about property facilities/service document all request. • Process all guest request check ins, verifying guest identity, form of payment, assigning room, and activation/issuing room key. • Set up accurate accounts for each guest according to their requirements. • Enter Marriott Rewards information. Ensure rates match market codes, document exception. • Accommodate guest requests, contacting appropriate staff if necessary, follow up to ensure request have been met. • Obtain Manuel authorizations and follow all accounting procedures. Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Reservations Coordinator

  • Sep 2000 - Dec 2005

  • Process all reservations requests, changes and collations by phone fax, or email. • Identify guest reservations needs, determine appropriate room type, and verify availability of room type and rate. • Explain guarantee, special rate and cancellation policies to callers. • Accommodate and document special requests. • Oversee accuracy of room blocks and reservations. Set up proper billing accounts according to accounting policies. • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. • Follow proper escalation procedures when addressing guest concerns. • Perform other reasonable job duties as requested by supervisors. Show less



Anchroge By The Sea

• Front Desk Agent

  • Jan 2000 - Sep 2000

  Front Desk Agent • Count bank at the beginning and ending of the shift. Follow company policies and procedures; answer telephone using appropriate telephon eetiquette. • Check – in and check – out guest, run daily reports (number of Arrivals, departures), identify any special requests. • Balance and dropreceipts to accounting specifications. Front Desk Agent • Count bank at the beginning and ending of the shift. Follow company policies and procedures; answer telephone using appropriate telephon eetiquette. • Check – in and check – out guest, run daily reports (number of Arrivals, departures), identify any special requests. • Balance and dropreceipts to accounting specifications.