Experience

Topps Tiles

• United Kingdom
• Retail
• 500 - 600 Employee

• Regional Dynamics Trainer

  • Nov 2011 - Present

  Part of a million pound project to replace the finance, retail, warehouse, buying and merchandising and store systems with an integrated ERP system. Employed as a Super User in retail and store business areas. Designed, planned and delivered the training in these areas and also to end users in the warehouse. I.T. audit and store. Part of a million pound project to replace the finance, retail, warehouse, buying and merchandising and store systems with an integrated ERP system. Employed as a Super User in retail and store business areas. Designed, planned and delivered the training in these areas and also to end users in the warehouse. I.T. audit and store.



Topps Tiles

• United Kingdom
• Retail
• 500 - 600 Employee

• Retail Manager

  • Sep 2008 - Apr 2011

  • Re-fit entire store • Achievement of company sales and profit targets • Company record for mystery shopper • 100% audit • Re-structure of staff • Training and development • P&L analysis and budgetary control • Delivery of excellent customer Service Area manager succession list Audit training package written and delivered for all stores in the area. • Re-fit entire store • Achievement of company sales and profit targets • Company record for mystery shopper • 100% audit • Re-structure of staff • Training and development • P&L analysis and budgetary control • Delivery of excellent customer Service Area manager succession list Audit training package written and delivered for all stores in the area.



Halfords

• United Kingdom
• Retail
• 700 & Above Employee

• Trainer and personnel developer

  • Apr 2005 - Oct 2006

  Halfords Ltd June 1995 – August 2007 Training and development was a large part of my career with Halfords due to my natural talent to communicate and develop staff of all ages and walks of life. My area manager utilised my skills by involving me in training roles for the Scottish area covering Ayr to Inverness 07/2003 – 08/2008 – Store Manager (Ayr - with a turnover of 2 Million) 03/2002 – 07/2003 – Deputy Manager 04/2000 – 03/2002 – Parts Supervisor 04/1996 – 04/2000 – Administration Supervisor 02/1995 – 04/1996 - Sales Assistant Various Stores and secondments (Stores covered: Paisley; Hamilton, Ayr high street, Ayr Superstore, 10 stores in republic of Ireland) Responsibilities include: Achievement of Company Sales and Profit targets, staff motivation, supervision and development of staff, Implementation of promotional marketing campaigns, P&L analysis and budgetary control, Delivery of excellent Customer Service Area administrator and manager trainer and developer (secondment) April 2005 – Oct 2006 Halfords Ireland • Support in the delivery of the companies first European Expansion • Evaluated individual manager and administrator training needs and developed training plan. • Ran 1 to 1 training sessions daily with staff covering 10 stores on a diary system. • Ran advertising Campaigns • New store opening programme • Full on site development of administrators and managers • Developed staff & Implemented new policies procedures • Interviewed new senior executives • Conducted area training meetings for northern and southern Ireland managers and administrators Area Stocktake invigilator and trainer 2004 (6 months secondment - 3 days out from store per week) • Development of stocktake procedure • Support of 18 stores through the stocktake procedure • Audited and reported on stores 1 month after stocktake • Developed managers and administrators on best practice Show less