Experience

Adams & Adams

• South Africa
• Law Practice
• 400 - 500 Employee

• Business System Analyst

  • Apr 2022 - Present



Adams and Adams Attorneys

• 4 Daventry St, Lynnwood Manor, 0081

• Patricia System Specialist

  • Sep 2016 - Jun 2022

  • Provide user support in respect of Patricia and related systems • Provide system support for automated reporting • To become very familiar with all Trade Marks processes and procedures • Prepare Patricia reports/schedules for clients/partners/staff • Implement Patricia configuration changes (Workflows, Users, Roles, Report creation, Document Templates, General case configuration etc.) • PCP client setup and support • Maintain/correct Patricia data and update records where and when requested • Provides assistance and advice to users in the effective use of applications and information technology • Testing where software changes were made and identifying and solving any technical problems • Oversee Patricia installation and implementation procedures including user setup • Manage the integration of data between systems • Investigate audit exception reports and provide corrective measures • Liaise with service providers in order to resolve system issues • Testing and implementation of Patricia upgrades • Provide ad hoc training on Patricia and related systems • Set up training material for Patricia and related systems • Work closely with the IT team on IT projects • Communicate with the Software Development Manager and other Patricia System Specialists with efficiency and accuracy on any issues, progress and/or delays Show less



Evraz Highveld Steel and Vanadium

• South Africa
• Mining
• 100 - 200 Employee

• IT CA Service Desk Manager with 13 years of solid Experience in this IT Field.

  • Jun 2003 - Jun 2022

  • Manage the overall desk activities, including the supervising of Junior Service Desk Assistants • Act as a further escalation point for the IT Chief Information Officer, departmental Architect(s) – Infrastructure, Reporting, MES, SAP teams within the IT Department• Provide customer service role to the Corporation, Customers and Suppliers• Report to senior managers on any issue that could significantly impact the business • Attend Change Advisory Board meetings

• IT Service Desk Manager

  • Jun 2003 - Jul 2016

  • As the Service Desk Manager, I currently am the First Point of Contact for 2200 Computer Users, 500 non computer users and also provide a first line support to our external customers as well as suppliers. From a computer user perspective, we control the flow of access and also manage all user accounts. What this entails is constant contact with the HR department on employee movements, (Termination of employment, Users that are under disciplinary, maternity leave etc whose access needs to be removed or restricted depending on the circumstances). Due to the sensitivity of this process confidentiality and diplomacy needs to be adhered to at all times.• Able to strategise and act independently, constantly looking for alternatives and I’m likely to challenge the status quo, eager to experiment with new ideas and concepts. • Stickler for Detail and access control. Security of Information is a high priority. Any deviation should result in access being removed until the relevant clearances are received. Regularly participate in Corporate Audits done by Deloitte and Ernst & Young who audit our IT Systems and Access Control as well as internal Audits.• I prefer to plan, organise and arrange things. My approach is orderly, detailed and systematic. I’m are an implementer and like to put things into action and be involved in the action. I also like to work according to a schedule or “to do” list, to administer and to oversee tasks. Perseverance, effectiveness and usefulness are high priorities• Likes diversity and flexibility, and enjoys doing more than one thing at a time. I will often function comfortably in an environment which others might describe as chaotic. Prefer a frequently changing environment that brings constant challenge and surprise. Likes taking the initiative and getting actively involved. I am constantly looking for hidden possibilities and is quite future oriented. Able to put ideas and information together to come up with something new. Show less

• Senior Executive Secretary

  • Jun 2001 - Jun 2003



Adams & Adams Attorneys

• 4 Daventry Street, Lynnwood Manor, Pretoria

• Document Control Administrator

  • Jul 2016 - Aug 2016

  Update the Corporate Identity of all documentation utilised by Adams and Adams. PATRIX IS THE WORLDS LEADING PROVIDER OF INTELLECTUAL PROPERTY MANAGEMENT SOFTWARE AND SERVICES Update the Corporate Identity of all documentation utilised by Adams and Adams. PATRIX IS THE WORLDS LEADING PROVIDER OF INTELLECTUAL PROPERTY MANAGEMENT SOFTWARE AND SERVICES