Experience

Headway - the brain injury association

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Community Rehabilitation case worker

  • Mar 2022 - Present



St Michael's House

• Ireland
• Non-profit Organizations
• 200 - 300 Employee

• Social Care Worker

  • Nov 2021 - Mar 2022

  • Assist service users on a one-to-one capacity achieve daily goals and within the community and the unit environment. • Carry out recommended activities such as physio to improve mobility, exercise for healthy living, and completing day to day activities which will improve their daily living skills such as cleaning, cooking and laundry. • Ensure FEDS are carried out daily in order to ensure the safety of service users when eating or drinking. • Ensure the use of medication is stored, administered and recorded properly in the unit. • Engage in all training provided and am aware of all signs of medical distress and the protocol for any medical emergency. • Ensure the safety of the building by completing all fire safety checks are completed and reporting any maintenance issues which may be deemed as a hazard. • Assist service users to activities in the community either via service vehicle or public transport. • Maintain a person-centred approach while key working service users and also building rapport with family members. Show less



Peter McVerry Trust

• Ireland
• Non-profit Organizations
• 200 - 300 Employee

• Acting General Manager

  • Feb 2021 - Oct 2021

  • Managed 2 STA’s and 1 step down service in the SDCC region. This includes managing placements in the service, along with the overview of service paperwork, staffing, HR matters and maintenance issues • Manage all finances such as petty cash, Soldo accounts and rent contributions ensuring there are no discrepancies. • Engage with HR regarding any concerns with staff, assistance and advice and assist with interviewing new staff when needed. • Carry out 1:2:1 supervision with staff ensuring all issues or concerns are being addressed, reviewing their key working, completing training and ensuring all staff are up to date with Covid 19 policies. • Engage with 1:2:1 supervision with my head of service.• Take lead with the critical on call team supporting staff to manage critical incidents such as fire, death, serious assault to a staff or participant, serious maintenances issues and risk assessing issues that may be lead to an estate management issue or any of the issues named above. • Complete all monthly reports such as health and safety reports, KPI’s, critical incident reports and daily quality control checklist.• Complete full walks of the building ensuring that the service is in line with the National Quality Standard Framework.• Liaise with the community and manage any estate management issues that arise. • Reflect on the services and identify what changes can be made to improve service delivery.• Risk assess all aspects of the service including fire safety, estate management risks, risk of harm to participants or staff.• Reviewing and carrying out placement sustainment’s with participants in the service.• Report all concerning matters to Senior management where issues of gross misconduct may have occurred. • Facilitate manual handling training for new starters in PMVT. • Engage in all training provided to me and ensure I am up to date with all policies and procedures. Show less

• Team Leader

  • Nov 2018 - Feb 2021

  • Manage a staff team of 28 people while ensuring the safety and upkeep of a supported temporary accommodation that holds the capacity of 100 residents. • complete payroll, rotas, petty cash and monthly reports.• Ensure all COVID 19 policies and procedures are adhered to.• Monitor training completed by staff and ensure all staff have completed all COVID 19 training. • Write and Review all critical incident reports and advise of any potential claims while obtaining appropriate documentation. • Manage rent contributions for the service, ensuring all rent log books are reviewed and managed. • Facilitate team meetings, delegating roles and responsibilities to staff on the floor. • Manage all maintenance and health and safety issues in the building, corelating with maintenance team and senior management regarding issues that need to resolved. • Meet with staff on a one to one basis for supervision. • Carry out placement sustainment agreements with residents regarding their behaviour within the service. Set out a goal orientated strategy for residents to work on such as housing, treatment or engaging with a CE scheme.• Manage a CE scheme on site for residents which includes duties such as delegating roles for residents, managing residents’ hours worked, liaising with the DARA project around payments for residents and new referrals. • Liaise with interagency organisations such as ARAS, Kildare county council and Naas/Newbridge Garda station.• Assisting staff with creating Individual crisis management plans for residents, making long term application referrals, completing housing assessments with their local housing authority and completing application forms for drug treatment. • Maintain a safe and healthy living environment by ensuring all health and safety policies and protocols are adhered to.• Provide written reports to senior management regarding data of the service regarding funding, KPI’s, Cold weather initiative and the daily running of the service. Show less

• Project Worker

  • Apr 2017 - Nov 2018

  • This role involves working as part of a team to provide support, supervision and advocacy to residents, through key working within the Peter McVerry service. • Project workers maintain a safe and healthy living environment for residents ensuring their physical and mental health is being cared for. • Must undertake all administrative duties on a day to day basis ensuring all paperwork is up to standard, along with resident’s paperwork and folders. • Complete Monthly reports• I am responsible for writing support letters for residents and Long term supported living applications• As senior staff I must ensure that both staff are fully aware of their roles and responsibilities in the event of a fire, medical emergency and general duties for the day• My responsibility is to advocate for residents, referring them to community services available to them, in order to meet the goals that myself and the resident have put in place during key working sessions. It is my duty then to review these goals and seek advice from team leader if these goals are not being met• I must update all support plans, risk assessments and ICMP’s monthly, or when necessary and ensure all staff are aware of the plan in place• I am staff coordinator of the National Quality standards framework, making it my responsibility to organize meetings with staff in order to gather ideas about how these standards can be improved• Must follow all health and safety procedures, adhering to policies within the organisation. • Ensure all health and safety equipment is working and up to standard, reporting back where necessary. • Assist and support residents on getting any medical, legal or educational advice from other organisations. • Accompany residents to any medical, legal or educational appointments when necessary.• Link in with other frameworks within the Peter McVerry Trust such as Housing first, Accommodation Finders, Trail & Detox. • Training in new staff Show less



Wysdom Consulting Group

• Toronto, Canada Area

• Administrative HR Coordinator

  • Apr 2016 - Dec 2016

  *Responsible for clerical work including filing, photocopying, data entry, incoming calls, outgoing calls and diverted incoming calls to the appropriate department.  * Managed all calendar invites and appointments with candidates and clients.  * Coordinated contracts between clients and candidates.  * Coordinated social and media events within the company.  *Sourced for quality candidates for a variety of private and public industries for clients within the IT, Finance and administrative sector.  *Scheduled and conducted interviews with potential candidates along with phone screening and short listing potential candidates.  *Carried out recruitment support services tasks, including reference and background checks, posting available jobs and data entry.  * Kept up to date with all candidate tracking systems and ensured all data entry was up to date.  Communicated effectively with clients on ongoing job offers, to define requirements of the position and qualities of an ideal candidate. Show less



Sword Security Group

• Ireland
• Events Services
• 100 - 200 Employee

• Administrative HR Coordinator

  • May 2015 - Apr 2016

  *Responsible for office support such as hiring and word processing.  *Responsible for all of security accreditation of over 800 staff for the PanAm games 2015.  *Assisted in all training required for the positions available In Sword Security, including proof reading any administrative and data entry forms.  *Scheduled up to 800 staff on a daily basis for PanAm games 2015.  *Communicated with staff and clients on a daily basis through email and phone calls.  *Ensure all staff information is up to date and stored/maintained in HR database.  *Prepared, maintained and filed all hiring packages and created new employee files.  *Conducted phone screening and shortlisting of candidates for security positions.  *Ensured all Security staff had up to date licenses and required training.  *Overtime consisted of working on site for all TFC and Raptor games, ensuring all security staff had correct uniform, were briefed effectively and held up to date security licenses on their person. *Prepared and completed all administrative duties on site such as sign-in’s, reports and reprimands Show less



Lisheen Nursing Home

• County Dublin, Ireland

• Health Care Assistant

  • Sep 2013 - Mar 2015

  *Full time care assistant to the elderly, including personal care and over all wellbeing. *Empowered residents to live their life independently to the best of their abilities. *Gave full assistance in feeding or where was needed. *Was key worker to 4 residents at a time, recording weight, BMI, blood pressure and recorded and reported any decline in health. *Report any signs of abuse among residents i.e.; sexual, physical, neglect or financial. *Respond to health care emergencies and follow implemented protocols. *Completed courses in Dementia Care, Elder Abuse, Manual Handling, Fire Safety, Dysphagia and Palliative care. *Deal effectively with challenging behavior such as violent behavior and sexualised behavior *Helped develop case plans for individual needs. *Trained in new staff members Show less



Evans

• County Dublin, Ireland

• Customer Service Representative

  • May 2011 - May 2013

  *Provided information to customers on sales and promotions within the shop.  * Trained about the product being sold, and trained with sizing products appropriately to suit the customer’s needs.  *Communicating with other store branches in regards of product to satisfy the customers.  *Trained on Computer till software which was used on a daily basis.  *Arranged orders and deliveries of stock to satisfy customer’s needs. *Created a new system to organise and display stock in order to deliver a more effective and efficient daily routine.  * Trained appropriately in dealing with customer dissatisfaction, aggression and theft.  * Trained in report writing and stock delivery.  * Trained in courses such as fire safety and manual handling Show less