Experience

City of Toronto
• Canada
• Government Administration
• 700 & Above Employee
• Support Assistant

  • Jun 2022 - Present


Leader Manufacturing

• China
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Administration and Customer Relations

  • Jul 2009 - Jun 2022

  Assist the president and office manager with various projects and assignments Demonstrate proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment Perform accounts payable and receivable duties including coding invoices and cash application and deposits Produce spreadsheets and reports, assessment and tracking for convocations and other events Assist in marketing planning, business relations and promotion of the company Communicate and coordinate with internal departments to ensure fulfillment of special customers’ requests Investigate and analyze customer complaints to identify and resolve issues Receive customer payments and posting to accounts, reconciling differences and follow-up customers’ request while maintaining high level of confidentiality Serves as liaison between customers and various departments Provides quotation and information on order status process and invoice orders and prepare cash reports Coordinate, process returns and credits Maintain inventory of office supplies Show less



GBC Canada Inc.

• Canada
• Staffing and Recruiting

• Senior Distribution/Administrative Coordinator

  • May 2000 - Jan 2009

  Assistant to Distribution Director in the daily operations and acted as an interface in his absence to maintain smooth operation of the departmentSupervised Distribution Clerk, ensured quality work , monitored work progress within departmentImplemented new procedures and processes to improve efficiency in customer serviceResponsible for training new employees within the department to ensure continued quality of customer servicePrepared and coordinated customs paperwork for international shipmentsManaged purchase orders, generate and maintain order tracking recordsHelped to improve processes, products and service by being an active membe of the Total Quality Management Team Show less

• Customer Service Coordinator and Administrative Assistant

  • Aug 1995 - Nov 2000

  Provided administrative support to ensure maximum efficiency of the distribution department with a demonstrated ability to improve processes and procedures and meet demanding deadlinesPrepared Distribution Service Level and Management Summary Reports Liaison between all impacted departments to ensure proper communication and reporting PracticesManaged accounts payable function for all freight invoicesInvestigated and analyzed customer complaints to identify and resolve issuesLiaison between management, sales and a broad customer base in all areas of sales and problem resolutionResearched product availability to ensure fulfillment of special requests and standard orders Performed customer verification, approved and processed ordersAssisted Sales Representatives in providing quotations and products availability Show less