Experience

FOOLFARM
• Venture Capital and Private Equity Principals
• Sales, Go to Market & Consulting Advisor

  • Apr 2023 - Present


Comdata Group

• Italy
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Excellence, Business Development & Tender Manager at Comdata Group

  • Jan 2020 - Feb 2023

  - Develop the Go To Market strategy and key target plans - Definition of BPO and ICT solutions offering and business models that meet market needs and deliver competitive advantage (Multichannel customer journey definition – back office automation solutions) - Responsible for full end-to-end proposal and tender for italian market (BPO and ICT deals across market) - Business development for the BPO division (services, document management offer, ICT) - Develop the Go To Market strategy and key target plans - Definition of BPO and ICT solutions offering and business models that meet market needs and deliver competitive advantage (Multichannel customer journey definition – back office automation solutions) - Responsible for full end-to-end proposal and tender for italian market (BPO and ICT deals across market) - Business development for the BPO division (services, document management offer, ICT)



FDM Business Services - Gruppo Corvallis

• Area Manager

  • Jul 2019 - Jan 2020

  Business development for the BPO division Business development for the BPO division

• Market Unit Manager, Sales Department

  • Jan 2013 - Jun 2019

  I lead the Enterprises & Media Market Unit (Business Process Outsourcing Services and IT Solutions):- responsible for full end-to-end customer engagement model including P&L;- accountable for high quality delivery and high-level customer satisfaction.

• Presales Manager - Sales Department

  • Jan 2010 - Dec 2012

  As Pre-Sales Manager in the sales department, I developed competitive and profitable commercial offers by applying a structured and methodical approach to translate customer needs into high-value solutions and services. Through this role, I gained extensive knowledge of markets, technologies, and business processes, allowing me to provide valuable insights to clients and colleagues.

• Program & Demand Manager - IT Department

  • Nov 2007 - Dec 2009

  Led the Program Management & IT Demand and Delivery department (10 project manager, 40 software developer) for - ICT solutions projects delivery (Enterprise CX, digital business model, CRM. Workflow)- Business Process Outsourcing services start up.Designed and delivered the plan of corporate information systems through the implementation of SAP ERP and HCM (Human Capital Management) for the group Comdata SpA (6 companies, 7.000 employees).

• Program Manager

  • Jun 2006 - Dec 2007

  Program management activities for the Acquisition of the Vodafone (Italy) Customer Service Line (900 people, 5 sites).



Codd&Date s.r.l.

• Italy
• Retail Office Equipment

• Demand Manager

  • Mar 2006 - May 2006

  I contributed to the launch of the "Vodafone Casa" product by leading and supporting Vodafone's "Products and Services" and "Marketing" departments in the implementation project of the service I contributed to the launch of the "Vodafone Casa" product by leading and supporting Vodafone's "Products and Services" and "Marketing" departments in the implementation project of the service



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Consultant

  • Sep 2000 - Feb 2006

  Main Projects: - Vodafone Sales&Commissioning Account Consultant: Accounting for the internal client for the design and implementation of new features for sales support systems (www.190.it, Dealer Station, Commissioning system). Project management for feasibility studies, cost-benefit analysis according to Vodafone's product development process. Support for IT Solutions & Delivery functions, for time/resources estimation, testing/rollout of Business Intelligence Solutions. - Infostrada/Wind Application Operation Consultant & Software Developer: Responsible for the application operation unit (20 people) for managing IT operations for CRM & DWH (15 million customers). Responsible for the design and development of software to support Customer Care and Wind/Infostrada customer provisioning systems for managing fixed and mobile telecommunication services. Show less



Marina Militare Italiana

• Italy
• Armed Forces
• 700 & Above Employee

• Lieutenant

  • May 1999 - Jul 2000

  I contributed to the simplification of boarding and safety control procedures for navigation at the Capitaneria di Porto. I contributed to the simplification of boarding and safety control procedures for navigation at the Capitaneria di Porto.



Ferrovie dello Stato

• Italy
• Facilities Services
• 700 & Above Employee

• Maintenance Operator

  • Aug 1996 - Apr 1997

  I implemented a structured quality documentation system and simplified the management of work orders, time sheets, and material procurement. I implemented a structured quality documentation system and simplified the management of work orders, time sheets, and material procurement.