Experience

Amperity

• United States
• Software Development
• 200 - 300 Employee

• Sr. Director, Account Management

  • Feb 2021 - Present



SAP Concur

• United States
• Software Development
• 700 & Above Employee

• Senior Customer Engagement Executive - Healthcare

  • Jan 2020 - Feb 2021

  Manage a portfolio of Healthcare customers across the Midwest/West region. Set & executed account strategies while partnering with key stakeholders. Developed, collaborated, & led a webinar series to strengthen relationships & build community. Navigate complex business initiatives while focused on RUM growth & risk mitigation. Participated in internal initiatives to enhance & scale portfolio planning. Selected to join LEAD program.

• Client Executive, Strategic Industries -Healthcare & Life Sciences

  • Jan 2017 - Jan 2020

  Manage a portfolio of Healthcare & Life Sciences customers. Develop thoughtful POVs & account strategies to mitigate risk, grow revenue, increase customer satisfaction & make value visible. Collaborate & set strategy with cross functional partners to achieve desired outcome & success. Develop, adjust & execute account plans in alignment with RUM & retention goals. Navigate & escalate complex customer challenges to successful resolution. Facilitate User Group meetings with key customers &… Show more Manage a portfolio of Healthcare & Life Sciences customers. Develop thoughtful POVs & account strategies to mitigate risk, grow revenue, increase customer satisfaction & make value visible. Collaborate & set strategy with cross functional partners to achieve desired outcome & success. Develop, adjust & execute account plans in alignment with RUM & retention goals. Navigate & escalate complex customer challenges to successful resolution. Facilitate User Group meetings with key customers & deliver value. Selected to participate in Catalyst program.



Sightpath Medical

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Strategic Market Manager

  • Sep 2011 - Jul 2014

  Pacific NW Area Top performer. Managed & grew a multi-million dollar territory. Responsible for partnering & expanding Ophthalmology services across the West region. Led collaboration efforts among operations, logistics, inside sales, outside vendors and in-house support teams. Experience working with Administrators, Ophthalmologists, Hospital/ASC C-Suites, OR staff, Materials management. Negotiated local & regional contracts. New hire trainer & mentor.



GSK

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Executive Immunization Specialist

  • Dec 2008 - Aug 2011

  Portland, Oregon Area • National sales award recipient 2009 & 2010 • Actively promoted product portfolio & provided resolution to customer inquiries • Generated business through customer relationships & successful networking • Buy & bill model: Ensured proper pricing, rebate checks and understanding of contract offerings & ordering website • Utilized payer & reimbursement knowledge along with prescription & formulary data • Excellent customer management, teamwork, and problem resolution skills •… Show more • National sales award recipient 2009 & 2010 • Actively promoted product portfolio & provided resolution to customer inquiries • Generated business through customer relationships & successful networking • Buy & bill model: Ensured proper pricing, rebate checks and understanding of contract offerings & ordering website • Utilized payer & reimbursement knowledge along with prescription & formulary data • Excellent customer management, teamwork, and problem resolution skills • Successfully launched two new vaccines within market (top 3% & top 20% during national launch) • Strategically utilized internal/external resources to increase business within territory • Experience working with hospital systems & medical groups in SW Washington area • Promoted to Executive Immunization Specialist • Selected to participate in national vaccines advisory board, associate training program, and leadership development program

• Senior Pharmaceutical Representative

  • Jul 2006 - Dec 2008

  • Responsible for promotion of several oral medications to healthcare providers in Duluth & Portland territories • Analyzed sales reports & created business plans which successfully grew market share • Experience working with large hospital systems and medical groups in Portland, OR area • Utilized internal/external resources to achieve territory goals • Promoted to Senior Representative