Experience

Pioneer Specialties

• United States
• Advertising Services
• 1 - 100 Employee

• Co-Owner

  • Nov 2018 - Present

  Advertising Specialties & Promotional Products. Advertising Specialties & Promotional Products.



First Citizens Bank

• United States
• Banking
• 700 & Above Employee

• Financial Services Representative II

  • Apr 2017 - Mar 2018

  2017: Received “Top Producer” Award for exceeding 100% of sales goals.Consistently exceeded Perfect Scorecard benchmarks.➣ Specialized Focus - financial analysis and overall credit evaluation for consumers and small businesses.➣ Developed and implemented a Customer Outreach Plan for retaining relationships and sourcing new business through existing portfolio. Engaged with partners to fulfill customer needs and create new opportunities.➣ Recognized for and rewarded by increase in customer base through original, needs-based, customer-centric selling approach vs. traditional banking methodology to create value for both the customer and the bank.➣ Regularly identified value-added conversations with customers in servicing interactions to uncover opportunities; expanded and retained at-risk account relationships through proactive customer retention.➣ Delivered consumer and business products and services, including credit cards, business treasury services and consumer/business real estate and non-real estate loans.➣ Identified referrals for branch investments and specialty partner sales.➣ Effectively managed credit, operational, reputational, regulatory and legal risks related to personal interactions, customer transactions and financial exposures.➣ Adhered to all Federal/State regulations and bank policies, procedures; delegated to appropriate authorities.LICENSES OBTAINED: NC SAFE Mortgage Loan Originator License



Assurance Financial

• United States
• Financial Services
• 100 - 200 Employee

• Mortgage Loan Originator

  • May 2016 - Apr 2017

  Worked as a Mortgage Loan Officer with Assurance Financial, covering Brunswick and New Hanover Counties in southeastern North Carolina. ➣ Interviewed buyer/applicants and originated investor mortgage loans. Accepted applications and entered them in the origination system, provided required estimates and disclosures, and gathered required documentation and fees to process mortgage loans.➣ Utilized a consultative sales focus; determined appropriate program and products suitable for each client.➣ Attracted new business by developing relationships within the community, specifically the real estate community, professional organizations, etc.; making sales calls to prospective clients.➣ Ensured exceptional client service by overseeing loan process from origination to close and provide ongoing communication to clients and business partners and protecting all confidential information. Stayed up-to-date on all industry changes and Federal and State compliance policies and regulations.LICENSES OBTAINED: NC SAFE Mortgage Loan Originator License



State Farm ®

• United States
• Insurance

• Account Manager

  • Jan 2015 - May 2016

  Grew book of business by 20% by leveraging personal connections in real estate and mortgage industry.➣ Developed leads, identified customer needs with appropriate products and services.➣ Established relationships with REALTORS® and Lenders to build book of business.➣ Attended and hosted community events (through Chamber, Meetups, Community, Social Media) to reach out to new potential clients where they work and network; built relationships with attending professionals.➣ Followed up with clients to maintain their relationship to meet their future needs for products and services.LICENSES OBTAINED:Property & Casualty License Life & Health License | Bank Certified



Homeowners Mortgage

• United States
• Banking
• 1 - 100 Employee

• Mortgage Loan Officer

  • Apr 2013 - Dec 2014

  ➣ Originated mortgage loans from self-generated efforts, corporate relationship referrals, and other campaigns.➣ Interviewed applicants to understand their goals and determine appropriate product, terms and pricing.➣ Conducted daily marketing efforts to attract new business by developing relationships within the community, specifically with the real estate community, professional organizations; made sales calls to prospective clients.➣ Ensured exceptional client experience by overseeing loan process from origination to close and provide ongoing communications to clients and business partners and protecting all confidential information.➣ Obtained industry expertise for changes to Federal and State Compliance Policies and Regulations.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Home Mortgage Consultant

  • Jan 2011 - Mar 2013

  2012 Ranked #5 in market by producing a total of 18M in volume with 136 units2011 – 1st year in industry produced $14M in volume with 88 units➣ Evaluated loan applications and documentation to establish credit worthiness prior to commitments.➣ Worked closely with internal partners for referrals to acquire 100 percent of client’s relationship.➣ Analyzed detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk. Counseled potential at-risk potential clients and guided qualified clients to appropriate products.➣ Reviewed applications, quoted rates and points; completed follow-up activities with the registration lock-in.➣ Informed clients of programs, rates, policies, underwriting requirements and loan procedures.➣ Recognized for not compromising integrity of sales and ensuring the right client on the right products.➣ Developed understanding of real estate appraisals, title reports, and real estate transactions.

• Licensed Personal Banker II

  • Jan 2008 - Jan 2011

  2010 – Top Sales Performer for the Triangle East Region.1st quarter award for Top Licensed Personal Banker II for generating the highest revenue of products sold.1st quarter award for Top Licensed Personal Banker II for highest loan production.2nd quarter award for Top Licensed Personal Banker II for generating the highest revenue of products sold.2nd & 3rd quarter award for Top Licensed Personal Banker II for highest investment production.➣ Specialized in financial analysis and overall credit evaluation for consumers and small businesses.➣ Conducted free needs assessment to determine appropriate products and services that benefits client’s investing and lending needs.➣ Worked closely with clients through life cycle of the loan process and after closing to ensure complete client satisfaction, including refining advice based on the reality of the loan process. ➣ Conducted cold calls, prospected new accounts to create new business opportunities by assessing financial needs and creating trust with clients for the best long-term advice vs. short-term advice. ➣ Established strong internal partner referrals to acquire 100% of client’s business.LICENSES OBTAINED: FINRA Series 6 | FINRA Series 63 |North Carolina Insurance License