Experience

Onwentsia Club

• United States
• Hospitality
• 1 - 100 Employee

• lead hot line cook/expo

  • May 2015 - Present



UScellular

• United States
• Telecommunications
• 700 & Above Employee

• Service Technician

  • Oct 2008 - May 2013

  Respond to and troubleshoot technical issues Provided technical training to other sales associates. Maintained the service area and the equipment per guidelines. Assisted and maintained store appearance per the marketing standards. Participated in team related tasks to improve customer service.

• Cashier Greeter

  • Oct 2005 - Oct 2008

  Responsible for greeting customers and taking customer payments. Met customers and answered phones in a professional, friendly and timely manner. Answered routine billing questions from customers in a satisfactory manner. Updated customer accounts after every interaction.

• Retail Wireless Consultant

  • Sep 1998 - Oct 2005

  Responsible for providing superior customer satisfaction to achieve store and budget objectives. Assisted new and existing customers and created the ideal customer experience with each interaction while applying the principles of the Dynamic Organization. Used the five-step sales process to ensure customers received the correct plan and features for their needs. Built rapport with customers to establish long-term relationships. Acted as cashier; received bill payments; assisted with… Show more Responsible for providing superior customer satisfaction to achieve store and budget objectives. Assisted new and existing customers and created the ideal customer experience with each interaction while applying the principles of the Dynamic Organization. Used the five-step sales process to ensure customers received the correct plan and features for their needs. Built rapport with customers to establish long-term relationships. Acted as cashier; received bill payments; assisted with billing issues and helped to resolve them in a timely manner.



BOB CHINN’S CRAB HOUSE

• Wait Staff Member

  • Jan 1991 - Jan 1998

  Sold exotic crab, lobster, and fresh fish. Checked-out food servers at end of shifts. Reconciled P.O.S. tickets. Collected cash, check, and credit card payments. Balanced shift transactions. Sold exotic crab, lobster, and fresh fish. Checked-out food servers at end of shifts. Reconciled P.O.S. tickets. Collected cash, check, and credit card payments. Balanced shift transactions.



OUTBACK STEAKHOUSE, Gurnee Il

• Wait Staff Member

  • Jan 1995 - Jan 1996

  Part of opening staff of new restaurant. Maintained full knowledge of menu and specialty drinks. Checked-out wait staff at end of shifts. Balanced checks and deposits Part of opening staff of new restaurant. Maintained full knowledge of menu and specialty drinks. Checked-out wait staff at end of shifts. Balanced checks and deposits



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Unemployment Compensation Manager

  • Jan 1986 - Jan 1990

  Received, sorted, and distributed mail to representatives. Filed unemployment disputes and claim forms. Prepared paperwork for unemployment hearings. Received, sorted, and distributed mail to representatives. Filed unemployment disputes and claim forms. Prepared paperwork for unemployment hearings.



Walgreens

• United States
• Retail
• 700 & Above Employee

• Cashier/ Photo manager

  • Jan 1982 - Jan 1985

  Stocked merchandise. In role of Pharmacy Technician: took calls for refills; performed first fill of prescriptions and readied them for the pharmacist to finalize; ran cash register.; Received and sent out film; received film when it was returned; contacted customers; ordered inventory in the department; stocked shelves. Stocked merchandise. In role of Pharmacy Technician: took calls for refills; performed first fill of prescriptions and readied them for the pharmacist to finalize; ran cash register.; Received and sent out film; received film when it was returned; contacted customers; ordered inventory in the department; stocked shelves.