Lorie Wolf

IT Help Desk Support at University at Buffalo's School of Public Health and Health Professions
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Contact Information
us****@****om
(386) 825-5501
Location
Buffalo-Niagara Falls Area
Skills

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Bio

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Credentials

  • Supporting Troubleshooting Win 11
    New Horizons Computer Learning Centers
    Mar, 2023
    - Oct, 2024
  • Windows 10
    ONLC Training Centers

Experience

  • University at Buffalo's School of Public Health and Health Professions
    • United States
    • Higher Education
    • 1 - 100 Employee
    • IT Help Desk Support
      • Jan 2019 - Present
  • Cantalician Center for Learning
    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • IT Specialist
      • May 2015 - Jan 2019
  • ValueCentric
    • United States
    • Software Development
    • 1 - 100 Employee
    • Help Desk Support Technician
      • Jun 2011 - May 2015

      Assisted employees with computer issues. Logged all calls. Rebuilt Laptops, Workstations, which included installing XP. HTML Experience designing a web page for IT dept. Documentation of Computer Issues. Removal of Viruses from within the network to avoid bigger complications. Made sure all computers were up to date with Anti-Virus Software. Software updates (Allscripts) and working with vendor for support. Windows Updates. Department moves. Changed backup tapes. Reimaged Computers. Set up new users with Windows Accounts and Email Accounts. Set up new users with Allscripts, PM and Pronto Accounts. Disabled user accounts no longer with the company. Documented any computer issues that were detected. Show less

  • Cardiology Group of Western New York
    • United States
    • Medical Practices
    • IT Help Desk
      • Jul 2009 - 2011
  • Elderwood Senior Care
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Help Desk Support Technician
      • Jun 2006 - Jan 2008

      Assisted in daily help desk calls and emails. Logged all calls and emails into TrackIt. Ordered computer equipment for all facilities. Setup new users with Windows account. Setup new users with Group Wise account. Program phones for new employees. Assist facilities with phone issues. Call vendors for repair or service. Setup Wyse Documented IT procedures for our Solution Center. Setup Wyse Terminals at all facilities. Assisted in daily help desk calls and emails. Logged all calls and emails into TrackIt. Ordered computer equipment for all facilities. Setup new users with Windows account. Setup new users with Group Wise account. Program phones for new employees. Assist facilities with phone issues. Call vendors for repair or service. Setup Wyse Documented IT procedures for our Solution Center. Setup Wyse Terminals at all facilities.

  • Sovran Self Storage
    • United States
    • Real Estate
    • 200 - 300 Employee
    • Tech. Support
      • Feb 2002 - Jun 2006

      Assisted in daily help desk calls and emails Logged all calls and emails into database. Assisted Managers with software related issues. Assisted Managers with hardware related issues. Installed Dell computers at multiple facilities. Installed Lexmark, Dell and HP printers. Assisted Managers with software issues with gate operations. Updated and test new versions of Quik Stor. Provided backup for the Home Office Help Desk. Extensive Data Entry. Prepared Loaner computers when they were needed. Responsible for any software rollouts to all locations. Show less

Education

  • Bryant and Stratton Business Institute
    A.O.S, Information Technology

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