Experience

Wunderman Thompson NA

• United States
• Advertising Services
• 1 - 100 Employee

• SVP, Client Services

  • Nov 2023 - Present

  Memphis, Tennessee, United States



Wunderman Thompson

• United States
• Advertising Services
• 700 & Above Employee

• Director, Client Services

  • Oct 2020 - Dec 2023

  Memphis, Tennessee, United States



Epicenter Memphis

• United States
• Information Services
• 1 - 100 Employee

• Entrepreneur In Residence

  • Feb 2020 - Dec 2023

  Memphis, Tennessee, United States - Nurture the growth and success of the local entrepreneurial ecosystem through consulting and advising. - Counsel several Epicenter portfolio companies on process improvement in the areas of customer service management, project management, and general business operations. - Covid-19 Response Team member



RocketFuel

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Chief Executive Officer, Co-Owner

  • Jan 2017 - Aug 2019

  Greater Memphis Area - Created a reputable and profitable web design and marketing company from the ground up. - Increased organization’s revenue through sales and marketing activities, growing annual sales from $230,000 to approximately $1.5 million. - Directed all operations, including human resources, finance, and account management and service. - Lead a team of anywhere from five to 20 employees, with a focus on team-building, cross-functional team management, and employee engagement. - Managed… Show more - Created a reputable and profitable web design and marketing company from the ground up. - Increased organization’s revenue through sales and marketing activities, growing annual sales from $230,000 to approximately $1.5 million. - Directed all operations, including human resources, finance, and account management and service. - Lead a team of anywhere from five to 20 employees, with a focus on team-building, cross-functional team management, and employee engagement. - Managed a customer base of more than 200 clients. - Served as a solutions architect for customers, providing detailed and intentional website plans to optimize lead generation and customer retention.

• Co-Owner, President

  • Sep 2008 - Jan 2017

  www.gorocketfuel.com



Medtronic

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Sr. Manager, Compliance

  • May 2007 - Aug 2008

  - Implement & operate programs promoting compliance with Medtronic’s Business Conduct Standards (MBCS) with a focus on auditing & monitoring contractual and non-contractual arrangements pursuant to a Corporate Integrity Agreement. - Collaborate with executives to develop, recommend, implement and maintain related compliance policies. - Develop related training, education and communication campaigns designed to support Medtronic’s culture of compliance. - Coordinate external/internal… Show more - Implement & operate programs promoting compliance with Medtronic’s Business Conduct Standards (MBCS) with a focus on auditing & monitoring contractual and non-contractual arrangements pursuant to a Corporate Integrity Agreement. - Collaborate with executives to develop, recommend, implement and maintain related compliance policies. - Develop related training, education and communication campaigns designed to support Medtronic’s culture of compliance. - Coordinate external/internal audits and investigations relating to MBCS. - Developed & implemented formal audit plan specific to satellite independent sales offices to ensure compliance with MBCS. - Supervision of compliance staff – Auditing/monitoring, Accounts Payable and Consulting Services Processing.

• Sr. Manager, Accounts Payable & Travel Services

  • 2004 - May 2007

  - Successfully transitioned local travel services department and responsibilities to centralized travel services at Medtronic in Minneapolis, MN. Ensured that specialized needs of Sofamor Danek were met during transition by creating new travel model with corporate offices. - Handled various contract negotiations with hotels, airlines and other travel service providers. - Improved reporting being provided to executive staff to enable them to understand their divisional travel patterns and… Show more - Successfully transitioned local travel services department and responsibilities to centralized travel services at Medtronic in Minneapolis, MN. Ensured that specialized needs of Sofamor Danek were met during transition by creating new travel model with corporate offices. - Handled various contract negotiations with hotels, airlines and other travel service providers. - Improved reporting being provided to executive staff to enable them to understand their divisional travel patterns and identify cost saving opportunities. - Increased staff responsibilities to assist Sofamor Danek’s compliance department related to Medtronic’s Business Conduct Standards (BCS). - Reorganized staffing within accounts payable to better facilitate the Sofamor Danek division of Medtronic’s anticipated growth. - Involved in Centerpiece project team and achieved goal to successfully implement SAP enterprise software as a global solution for Medtronic. Participation was focused on Sofamor Danek’s A/P system. Partnered with Medtronic’s Shared Services A/P department to develop a “global” A/P design that implemented Sofamor Danek’s A/P activity tracking & reporting methods with Medtronic’s technology offerings. - Participated in two Lean Sigma projects/events to assist Medtronic’s corporate A/P department in Minneapolis improve their processes. - Analyzed Sofamor Danek’s travel activities/needs in order to establish an updated travel policy for the division in 2006. Disseminated travel policy to division successfully to include training sessions related to revisions. - Worked closely with Sofamor Danek’s Compliance/Legal department to enhance policies and processes related to the company’s BCS efforts.

• Manager, Accounts Payable

  • 1999 - 2004

  - Improved overall structure, morale and vision of accounts payable department within Sofamor Danek division of Medtronic. - Successfully developed and implemented accounts payable sub-system within J.D. Edwards enterprise software program. Improved employee T&E process for Sofamor Danek division of Medtronic. Improvements included improved easier to use T&E forms for employees, creation of training methodology related to T&E’s, enhanced audit guidelines to ensure compliance with… Show more - Improved overall structure, morale and vision of accounts payable department within Sofamor Danek division of Medtronic. - Successfully developed and implemented accounts payable sub-system within J.D. Edwards enterprise software program. Improved employee T&E process for Sofamor Danek division of Medtronic. Improvements included improved easier to use T&E forms for employees, creation of training methodology related to T&E’s, enhanced audit guidelines to ensure compliance with company and IRS regulations. - Effectively managed department against budgetary guidelines. - Developed databases and reporting methods within A/P to support Medtronic’s updated Business Conduct Standards (BCS) for customer-related payment activity. Creation of these databases and other departmental methodologies has enabled Sofamor Danek to provide comprehensive reports related to employee/customer activities. These methodologies were deemed the “gold standard” among all the Medtronic divisions at that time.

• Executive Financial Assistant, Finance

  • 1998 - 1999

  - Responsible for maintenance and deployment of employee stock option program. Implemented automated employee stock option database to improve Company’s tracking of stock options issued, vested, exercised, etc. Database improved quality of reporting provided to management for stock option program management. - Processed SEC monthly filings for Sofamor Danek stock activity among executive level personnel. - Heavily involved in production of quarterly and annual reports. - Served as a… Show more - Responsible for maintenance and deployment of employee stock option program. Implemented automated employee stock option database to improve Company’s tracking of stock options issued, vested, exercised, etc. Database improved quality of reporting provided to management for stock option program management. - Processed SEC monthly filings for Sofamor Danek stock activity among executive level personnel. - Heavily involved in production of quarterly and annual reports. - Served as a team member for Sofamor Danek’s investor relations program (prior to purchase of Sofamor Danek by Medtronic in 1999). This involved tasks such as coordination of annual shareholders meeting, day-to-day contact with investors and analysts, participation in production and dissemination of press releases and annual & quarterly reports. - Responsible for collection, analysis and dissemination of company’s annual employee bonus program.

• Executive Assistant, Sales

  • 1997 - 1998

  - Provided day-to-day administrative support to Vice President Sales to include travel arrangements, correspondence and special projects. - Handled coordination of VP’s site visits to physician business practices to include pre-visit data collection, site visit agenda and post-visit data summary and reporting. - Handled coordination of VP’s frequent speaking functions to include meeting registration, delivery of meeting materials to attendees and layout of meeting presentation.

• Administrative Assistant, Finance

  • 1994 - 1997

  - Provided day-to-day administrative support to Director of Treasury to include travel arrangements, correspondence and special projects. - Assisted with employee benefits administration and support to include 401(k), ESPP, Stock Option program.



Systems and Service International

• Administrative Assistant

  • 1993 - 1994

  - Maintained personnel records for approximately 60 employees; filed and updated group insurance policies, filed workers compensation claims, maintained required OSHA records, updated all policies and procedures as mandated by state and government laws. - Performed various administrative functions for several executives such as: travel arrangements, correspondence, dictation, data entry, special projects and maintained office supply center.