Human Resources Manager

• Sep 2023 - Present

Human Resources Generalist & Office Manager

• Oct 2020 - Sep 2023

Premier electronic contract manufacturing company, offering Electronic Manufacturing Services (EMS) for industrial, commercial, medical, aerospace, energy, and defense application to customers worldwide. Transitioned business from external professional employer organization (PEO) to 100% in-house HR services Orchestrates all aspects of talent acquisition; partners with managers and CEO to assess staffing requirements, sources candidates using Indeed and proprietary tools… Show more Premier electronic contract manufacturing company, offering Electronic Manufacturing Services (EMS) for industrial, commercial, medical, aerospace, energy, and defense application to customers worldwide. Transitioned business from external professional employer organization (PEO) to 100% in-house HR services Orchestrates all aspects of talent acquisition; partners with managers and CEO to assess staffing requirements, sources candidates using Indeed and proprietary tools, screens applicants, verifies references, and composes offer letters Initiated a newer, more comprehensive onboarding process to maximize new hire satisfaction and improve work culture Composes confidential internal documents such as termination letters, corrective actions, and salary/position changes, in addition to drafting and updating thorough job role descriptions Processes bi-weekly payroll; manages and tracks timecards, paid leave, and changes to benefits deductions using HRIS Analyzes and evaluates employee benefits to provide accurate information and address inquiries during open enrollment Manages and updates companywide training database; includes scheduling and documenting all employee training Researches and coordinates external training courses to strengthen ISO 9001 compliance Maintains confidential personnel files for all employees, including hiring documents and signed acknowledgements of company policies; responds to all internal and external employment verification requests Counsels CEO, managers, supervisors, and employees on HR best practices, as well as updates to company policies Enforces companywide compliance with HR policies and procedures, as well as state and federal regulations Show less Premier electronic contract manufacturing company, offering Electronic Manufacturing Services (EMS) for industrial, commercial, medical, aerospace, energy, and defense application to customers worldwide. Transitioned business from external professional employer organization (PEO) to 100% in-house HR services Orchestrates all aspects of talent acquisition; partners with managers and CEO to assess staffing requirements, sources candidates using Indeed and proprietary tools… Show more Premier electronic contract manufacturing company, offering Electronic Manufacturing Services (EMS) for industrial, commercial, medical, aerospace, energy, and defense application to customers worldwide. Transitioned business from external professional employer organization (PEO) to 100% in-house HR services Orchestrates all aspects of talent acquisition; partners with managers and CEO to assess staffing requirements, sources candidates using Indeed and proprietary tools, screens applicants, verifies references, and composes offer letters Initiated a newer, more comprehensive onboarding process to maximize new hire satisfaction and improve work culture Composes confidential internal documents such as termination letters, corrective actions, and salary/position changes, in addition to drafting and updating thorough job role descriptions Processes bi-weekly payroll; manages and tracks timecards, paid leave, and changes to benefits deductions using HRIS Analyzes and evaluates employee benefits to provide accurate information and address inquiries during open enrollment Manages and updates companywide training database; includes scheduling and documenting all employee training Researches and coordinates external training courses to strengthen ISO 9001 compliance Maintains confidential personnel files for all employees, including hiring documents and signed acknowledgements of company policies; responds to all internal and external employment verification requests Counsels CEO, managers, supervisors, and employees on HR best practices, as well as updates to company policies Enforces companywide compliance with HR policies and procedures, as well as state and federal regulations Show less

Office Manager

• 2006 - 2020

Managed IT services provider, offering a full suite of cybersecurity and management services, including cloud file storage, help desk, 24/7 network monitoring, managed backup, and next-gen anti-virus (EDR) solutions. Operated as company gatekeeper; created service tickets for all incoming phone calls and emails, scheduled service calls for technicians, routed calls for technical support, and troubleshooted routine client inquiries/issues Evaluated client needs to identify… Show more Managed IT services provider, offering a full suite of cybersecurity and management services, including cloud file storage, help desk, 24/7 network monitoring, managed backup, and next-gen anti-virus (EDR) solutions. Operated as company gatekeeper; created service tickets for all incoming phone calls and emails, scheduled service calls for technicians, routed calls for technical support, and troubleshooted routine client inquiries/issues Evaluated client needs to identify appropriate services and scheduled appointments in accordance with workflow Managed customer accounts, in addition to processing invoices and accounts payable using QuickBooks Drafted, edited, and proofread all outgoing correspondence, in addition to screening incoming correspondence Ensured positive client experiences by monitoring service quality and maintaining open communication channels Liaised between technicians and clients to communicate issues, decisions, policies, and procedures relating to projects Show less Managed IT services provider, offering a full suite of cybersecurity and management services, including cloud file storage, help desk, 24/7 network monitoring, managed backup, and next-gen anti-virus (EDR) solutions. Operated as company gatekeeper; created service tickets for all incoming phone calls and emails, scheduled service calls for technicians, routed calls for technical support, and troubleshooted routine client inquiries/issues Evaluated client needs to identify… Show more Managed IT services provider, offering a full suite of cybersecurity and management services, including cloud file storage, help desk, 24/7 network monitoring, managed backup, and next-gen anti-virus (EDR) solutions. Operated as company gatekeeper; created service tickets for all incoming phone calls and emails, scheduled service calls for technicians, routed calls for technical support, and troubleshooted routine client inquiries/issues Evaluated client needs to identify appropriate services and scheduled appointments in accordance with workflow Managed customer accounts, in addition to processing invoices and accounts payable using QuickBooks Drafted, edited, and proofread all outgoing correspondence, in addition to screening incoming correspondence Ensured positive client experiences by monitoring service quality and maintaining open communication channels Liaised between technicians and clients to communicate issues, decisions, policies, and procedures relating to projects Show less