Experience

Verizon Enterprise Services

• United States
• Computer and Network Security
• 1 - 100 Employee

• Sr. Manager Sales Operations

  • Sep 2022 - Present

  Basking Ridge, New Jersey, United States Manage partner commission structure Lead a team of 6 Create and Manage incentives Head investigation and discrepancy resolution



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Human Resources Manager

  • Apr 2016 - Jan 2023

  Basking Ridge, New Jersey, United States • Serve as a consultant to management on human resource-related issues, acting as an employee champion and change agent while assessing and anticipating the HR-related needs of the 800+ sales employees I support. • Coach, counsel and train all managers and employees on company policies/procedures. • Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns. • Worked with department… Show more • Serve as a consultant to management on human resource-related issues, acting as an employee champion and change agent while assessing and anticipating the HR-related needs of the 800+ sales employees I support. • Coach, counsel and train all managers and employees on company policies/procedures. • Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns. • Worked with department managers to assess needs. • Transformed under performing and overstaffed department into trimmed-down and well organized staff. • Created succession plans and promotion paths for all staff. • Drove corrective action through analysis of client feedback and consultation with management and advised top management on appropriate employee corrective actions.

• Associate Director Sales Compensation

  • Nov 2002 - Apr 2016

  Basking Ridge, New Jersey, United States • Designed, delivered, administered and measured the effectiveness of sales compensation nationally for a sales force of 30,000+ total direct and overlay sales employees. • Managed the salary and sales incentive plan/program development, implementation nationally • Gathered market intelligence to maintain market competitiveness and develop new Compensation strategies • Developed strategic direction for compensation metrics and effectiveness and management of the… Show more • Designed, delivered, administered and measured the effectiveness of sales compensation nationally for a sales force of 30,000+ total direct and overlay sales employees. • Managed the salary and sales incentive plan/program development, implementation nationally • Gathered market intelligence to maintain market competitiveness and develop new Compensation strategies • Developed strategic direction for compensation metrics and effectiveness and management of the implementation. • Provided recommendations to Senior Leadership on changes to policies and established procedures that affect companywide policy. • Evaluated effectiveness of current structures and determine plan modifications necessary to incent behavior in support of strategic objectives. • Developed compensation policy and process to ensure appropriate compliance and governance. • Developed communications for maximum understanding, appreciation, and motivation through written and online learning. • Work with Commissions (CCRS) and IT (Peoplesoft) teams to develop compensation system capabilities, tools, and reporting in the commission system.