Experience

TOFCO AG, Inc.

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Logistics Coordinator/Trader Assistant

  • Jul 2022 - Present

  Key provider of administrative and logistics support to the commodity traders. Negotiate and hire transportation services to facilitate commodity transfers while building and developing relationships with the carriers and carrier brokers. Proactively maintain communication with Tofco traders, vendors, customers and carriers regarding shipping and documentation using Google Workspace. Utilize Quickbooks to create Purchase and Sales Orders, process Account Receivables, and respond to invoice inquiries. Suggest and implement ideas for process improvement to create efficiencies and paperless environment, keeping up with the company as it grows. Handle miscellaneous administrative office duties - answering and directing phone calls, fielding accounting email inbox, ordering office/kitchen supplies when needed, managing incoming mail, and organizing and sending inventory samples. Show less



Willow Creek Community Church

• United States
• Religious Institutions
• 200 - 300 Employee

• Core Adult Engagement Groups Coordinator

  • Jan 2021 - May 2022

  At Willow, our vision is that everyone is in a group and that every group is on mission. We believe that life transformation happens best in community - whether that be in groups of 2, 10, 50 or 200. Worked closely with Groups Director and consulted with all 8 Willow campuses to help develop small and mid-sized group environments, which resulted in triple the number of groups from 1/2021-5/2022. Aligned processes across campuses which helped create clear pathways to connect adults into the life and community of Willow Creek. Coordinated and maintained all the details and logistics to accomplish the strategy and plan for all of Groups, including executing an all-Willow campus Groups breakfast and training event for 200+ Group Leaders. Created training materials and trained Groups Pastors on processes and systems. Tracked groups data and reported findings, working closely with IT department to develop custom ongoing database and customer interface improvements and efficiencies. Designed and created monthly groups newsletters for each campus; edited and proofread Groups Pastors’ notes. Prepared, organized, and communicated weekly Groups meeting minutes. Show less

• Donations Coordinator

  • Aug 2013 - Jan 2021

  Scan and process donor checks from mid-week and weekend collections and reconcile them with imported check files. Maintain donor records. Upload, post and reconcile regional check batches. Assist with other ministry deposits and cash reconciliation. Provide donor contribution information to the Regional Lead Pastors. Assist in verifying and accounting for Regional ministry deposits.

• Interim Operations Manager - Financial Stewardship

  • Dec 2019 - Mar 2020

  In addition to my current job, I was asked to work in this role while a co-worker was on maternity leave. The Financial Stewardship ministry offers a variety of classes - Dave Ramsey's Financial Peace University, Budgeting Made Easy and One-on-One Budget Coaching, College Planning 101, etc. In my role, I managed volunteers, planned and carried out the events, and fielded guest emails and phone calls.

• Interim Operations Director - Elevate

  • May 2019 - Aug 2019

  In addition to my current job, I was asked to work in this role while a co-worker was on maternity leave. Elevate is the middle school ministry at Willow Creek, so I handled everything from managing volunteer teams, to sending out weekly parent e-news, to coordinating a retreat for @1,000 people.



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• US Census Enumerator

  • Jul 2020 - Oct 2020

  Conducted non-response follow-up. Completed cases by knocking on doors of people who didn't complete the 2020 online census questionnaire, so I worked with obstinate, even hostile people at times. Achieved high success rate of closing cases by creatively problem solving, using active listening, showing initiative, and persevering when others had given up. Overcame 2020 challenges of COVID-19 pandemic, civil unrest, fear of citizenship status, general government distrust, and high unemployment rates by persisting during adversity. Show less



The Chapel

• United States
• Religious Institutions

• Childcare Volunteer Director

  • Aug 2010 - Jul 2013

  Research, develop and implement curriculum for children ages 1-6 during weekly Women's Bible Study. Prepare and teach lessons and crafts. Coordinate all student activities. Recruit childcare workers for Wednesday mornings and non-Sunday events. Research, develop and implement curriculum for children ages 1-6 during weekly Women's Bible Study. Prepare and teach lessons and crafts. Coordinate all student activities. Recruit childcare workers for Wednesday mornings and non-Sunday events.



MetLife Investors

• United States
• Insurance

• Product Development Manager

  • Nov 2000 - May 2002

  Developed plan which established technical and financial goals, strategies and schedules. Summarized company product and project data and stated implications for all affected areas. Managed coordination of tasks of all project team members to ensure timely completion of new products and additional product features. Conducted regular project plan review meetings to evaluate design, update work plans, and authorize further development of life insurance products. Identified as key associate whose involvement was considered necessary during transition. Last person to leave Oakbrook office of original 100+ staff members. Achieved the seamless transition of functions to new insurance company. Show less



COVA/MetLife Investors

• Product Development Coordinator

  • Aug 1998 - Nov 2000

  Created and documented projects in Excel, tracking and supervising multiple assignments running simultaneously. Coordinated with senior executives in Marketing, Sales, Operations, Actuarial, Legal, and Systems Departments to refine product features and pricing. Executed market research and monitored industry changes and product competitiveness. Reported findings and made recommendations for product enhancements. Assisted in developing and enhancing illustration software. Created and documented projects in Excel, tracking and supervising multiple assignments running simultaneously. Coordinated with senior executives in Marketing, Sales, Operations, Actuarial, Legal, and Systems Departments to refine product features and pricing. Executed market research and monitored industry changes and product competitiveness. Reported findings and made recommendations for product enhancements. Assisted in developing and enhancing illustration software.



Kemper Investors/Zurich Kemper Life

• Senior Business Analyst

  • 1997 - 1998

  Managed small team and multiple projects focusing on the rollout of a new variable annuity product. Acted as liaison between a third party administrator and numerous vendors resulting in a more unified process. Designed workflow procedures for current and future development of investment products.

• Service Manager

  • 1995 - 1997

  Hired, trained, and managed up to 24 Service Representatives. Successfully facilitated resolution of 1,000 customer queries daily. Identified as member of key employee group and received 20% stay on bonus during turbulent year of attempted hostile takeover.

• Service Associate

  • 1993 - 1995

  Serviced all annuity transactions and developed more efficient process flow leading to a quicker turnaround. Developed extensive knowledge of retirement plans and current tax laws. Earned Spot Award for outstanding performance. Decreased outstanding items from 75 to 40 and handled high level of responsibility. Trained co-workers during staffing shortage.