Lori Oosterbroek
Senior Life and Living Benefits Claims Adjudicator at Disability Management Institute- Claim this Profile
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Bio
Tina Greavette, FCIP, CTDP
Lori's experience in Life Claims was a huge asset when she joined the team. She proceeded to drive the transition activities that led to the creation of a claim handling unit. Lori gains the trust of her team by holding regular coaching meetings and encouraging their valuable input to assist with workload challenges. Overall, Lori has done an exceptional job leading her team through tremendous change over the last two years.
Tina Greavette, FCIP, CTDP
Lori's experience in Life Claims was a huge asset when she joined the team. She proceeded to drive the transition activities that led to the creation of a claim handling unit. Lori gains the trust of her team by holding regular coaching meetings and encouraging their valuable input to assist with workload challenges. Overall, Lori has done an exceptional job leading her team through tremendous change over the last two years.
Tina Greavette, FCIP, CTDP
Lori's experience in Life Claims was a huge asset when she joined the team. She proceeded to drive the transition activities that led to the creation of a claim handling unit. Lori gains the trust of her team by holding regular coaching meetings and encouraging their valuable input to assist with workload challenges. Overall, Lori has done an exceptional job leading her team through tremendous change over the last two years.
Tina Greavette, FCIP, CTDP
Lori's experience in Life Claims was a huge asset when she joined the team. She proceeded to drive the transition activities that led to the creation of a claim handling unit. Lori gains the trust of her team by holding regular coaching meetings and encouraging their valuable input to assist with workload challenges. Overall, Lori has done an exceptional job leading her team through tremendous change over the last two years.
Credentials
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ALHC
International Claim Association (ICA) -
FLMI, ACS, AIAA
LOMA -
Training Generalist Certificate
Langevin Learning Services
Experience
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Disability Management Institute
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Canada
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Insurance
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1 - 100 Employee
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Senior Life and Living Benefits Claims Adjudicator
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Jun 2022 - Present
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Empire Life
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Canada
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Insurance
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700 & Above Employee
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Manager, Retail Claims
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Sep 2018 - Apr 2022
Managed team of claim assessors, hybrids, and administrators supporting Retail claim function, with payments of more than $250M annually. Represented company at industry events and on working groups, including Canadian Life and Health Insurance Association (CLHIA). Managed team of claim assessors, hybrids, and administrators supporting Retail claim function, with payments of more than $250M annually. Represented company at industry events and on working groups, including Canadian Life and Health Insurance Association (CLHIA).
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TD Insurance
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Canada
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Insurance
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700 & Above Employee
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Team Manager-Claims
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Mar 2017 - Sep 2018
Directed claims analysts and payment officers supporting Life and Health claim function for mortgages, loans, and lines of credit, as well as traditional life and health products. Consulted on reviews and approved claims within authority limits. Directed claims analysts and payment officers supporting Life and Health claim function for mortgages, loans, and lines of credit, as well as traditional life and health products. Consulted on reviews and approved claims within authority limits.
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Desjardins
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Canada
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Banking
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700 & Above Employee
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Development Advisor - Business Strategies
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Jan 2017 - Mar 2017
Contributed to integration project teams, defining changes, designing new processes, and introducing modifications.
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Life Service and Claims Supervisor (Representing the State Farm Brand)
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Jan 2015 - Mar 2017
Supervised and motivated team of customer service assistants and 1 customer service specialist. Oversaw Life and Waiver claims, premium payments, account reconciliation, banking, titles and ownership, taxation, retirement products, and annuities.
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State Farm
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United States
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Insurance
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700 & Above Employee
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Life Service Supervisor
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Oct 2014 - Dec 2014
Supervised and motivated team of customer service assistants and 1 customer service specialist. Oversaw Life and Waiver claims, premium payments, account reconciliation, banking, titles and ownership, taxation, retirement products, and annuities. Supervised and motivated team of customer service assistants and 1 customer service specialist. Oversaw Life and Waiver claims, premium payments, account reconciliation, banking, titles and ownership, taxation, retirement products, and annuities.
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Transamerica Life Canada
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Canada
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Insurance
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100 - 200 Employee
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Manager, Claims
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2009 - 2014
Led team of claims adjudicators and case managers supporting Life, Waiver, Disability, Critical Illness, and investment product claims, with annual payments totaling more than $300M. Assessed and approved claims over adjudicator authority limits. Led team of claims adjudicators and case managers supporting Life, Waiver, Disability, Critical Illness, and investment product claims, with annual payments totaling more than $300M. Assessed and approved claims over adjudicator authority limits.
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LOMA
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United States
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Insurance
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100 - 200 Employee
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Member Relations Manager
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2007 - 2009
Supported LOMA offerings for Canadian Life Insurance members. Ensured that member companies were making the most of their membership benefits. Attended member companies to market products. Worked with the team and industry volunteer committees to organize and advertise industry events. Supported LOMA offerings for Canadian Life Insurance members. Ensured that member companies were making the most of their membership benefits. Attended member companies to market products. Worked with the team and industry volunteer committees to organize and advertise industry events.
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Education
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University of Toronto
Corporate Sponsored Business Certificate
Community
