Experience

Land Title, Inc

• Real Estate
• 1 - 100 Employee

• Closing Assistant

  • Dec 2020 - Present

  Welcome clients and answer the phone with a friendly warm welcoming approach. Provide administrative and general support to the closer along with providing assistance to closing professionals in post-closing as necessary.  Create preliminary E-CRV’s for closing  Schedule closings  Send out closing appointment notifications  Draft Closing Protection Letters (CPL’s)  Call on utility billing  Package out closed files  Double check assessment searches and verify taxes  Disburse refinance closing files Show less



Radisson Blu Minneapolis Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Group Rooms Coordinator

  • Feb 2008 - Nov 2020

  Provide administrative and general support to the sales team in a variety of activities and act as the primary rooms contact for client once the agreement is executed. Liaison between client and hotel for group room blocks while providing excellent customer service Coordinate credit approval for upcoming groups/events Manage room availability and cut-off dates to ensure client’s needs are met, while protecting the hotel’s inventory Book individual reservations and collect confidential billing and personal information Flawlessly process travel agent commissions and ensure proper billing for all groups Appropriately charge accounts and correct billing errors & reverse no-show billings Clerical support, including maintaining project folders, data entry and filing Connection to all departments in hotel to ensure communication and proper execution of upcoming meetings/events Show less

• Accounting Specialist

  • Feb 2009 - May 2009

  Deliver accounting support to major financial accounting areas, including the accounts payable desk, general ledger accounting, and account reconciliation. Prepare and send invoices and apply payments Logistically coordinate credit approval for upcoming groups and statements Correspond with clients regarding payment for invoices and posted payments Prepare accrual spreadsheets and creates invoices for deposits, attrition and cancellations Analyze customer billing details for accuracy based on contract Monitor accounts receivable aging report and refers any delinquent accounts Research and resolve account discrepancies Show less

• Front Desk Supervisor

  • Aug 2004 - Feb 2008

  Oversaw front office personnel and operations for guest check-ins and to ensure guests are comfortable during the duration of their stay. Ensure shift checklists were completed as specified Monitor and prepare group requirements and relay necessary information to other shifts Train and ensure continuous learning of front desk personnel Maintain good working relationships and open lines of communication with other departments



Marriott TownePlace

• Eagan, Minnesota, United States

• Operations Supervisor

  • Jun 2004 - Aug 2004

  Oversaw hotel operations; supervising all hotel departments behind the scenes and guest-facing.  Assist management in daily operations, processes and financial transactions  Accurately prepared schedule for multiple employees  Motivate team members to reach guest satisfaction goals and rewards program quotas  Respond to guests’ questions regarding hotel and local area Oversaw hotel operations; supervising all hotel departments behind the scenes and guest-facing.  Assist management in daily operations, processes and financial transactions  Accurately prepared schedule for multiple employees  Motivate team members to reach guest satisfaction goals and rewards program quotas  Respond to guests’ questions regarding hotel and local area



Marriott Courtyard

• Roseville, Minnesota, United States

• Guest Service Representative

  • Jul 2002 - Jun 2004

  Responsible for registering guests, managing reservations and providing information about rooms, rates and amenities, with a warm welcoming approach.  Assist manger with accounts receivable duties  Place order for sundry supplies  Took reservations according to signature training  Assist manager with accounts payable Responsible for registering guests, managing reservations and providing information about rooms, rates and amenities, with a warm welcoming approach.  Assist manger with accounts receivable duties  Place order for sundry supplies  Took reservations according to signature training  Assist manager with accounts payable



Marriott Residence Inn

• Roseville, Minnesota, United States

• Guest Service Representative

  • Oct 2001 - Jul 2002

  Welcome guests with a friendly and timely check-in process ensuring a memorable stay.  Process credit cards in a timely and efficient manner  Assist Operations Manager with coding bills  Answer telephones and directed incoming calls  Verify guests’ payment methods during check-in Welcome guests with a friendly and timely check-in process ensuring a memorable stay.  Process credit cards in a timely and efficient manner  Assist Operations Manager with coding bills  Answer telephones and directed incoming calls  Verify guests’ payment methods during check-in