Experience

Ntirety

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Implementation Specialist

  • Mar 2022 - Present

• Strategic Customer Success Manager

  • Oct 2011 - Present

  Dallas, Texas, United States What you can expect from your Customer Success Manager: • To be a trusted advisor and customer advocate • To be a direct Point-of-Contact for escalations • To setup and maintain a regular cadence to ensure customer success. • To ensure any open issues are resolved in a timely manner to the best of our ability and customer satisfaction. • To provide guidance with customer solution and discuss any organizational needs.

• Engagement Manager

  • Oct 2011 - Oct 2011

  Dallas, TX The Engagement Manager is the central advocate for the customer. The EM goal is simply to reduce churn and raise customer satisfaction. Daily activities include at-risk management , incremental upgrades/downgrades, cancellation management, product issues, capacity management, and quarterly account reviews, among others. The EM emphasis is placed on customer retention activities.



NeoSpire, Inc.

• Human Resources Managaer

  • Dec 2007 - Oct 2011

  Dallas, TX Human Resources Manager in charge of new employee on-boarding. Benefits Administration, Employee Training, Policy and Procedure review and implementation. Managing Conflict Resolution. Employee Recruiting and Retention.