Lori Kwock
Executive Assistant at Guideline- Claim this Profile
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Japanese Limited working proficiency
Topline Score
Bio
Credentials
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Life Health and Insurance
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Experience
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Guideline
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United States
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Financial Services
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200 - 300 Employee
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Executive Assistant
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Jun 2022 - Present
Executive Assistant to the CEO, COO, CFO and General Counsel Executive Assistant to the CEO, COO, CFO and General Counsel
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Cushman & Wakefield
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United States
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Real Estate
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700 & Above Employee
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Office Administrator & Team Administrator Lead
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Feb 2018 - May 2022
• Report Directly to and support Leadership Team • Manage multiple calendars for account leadership team • Handle heavy correspondence via phone, email, memorandum with professionalism • Excellent Concur skills, ability to expense multiple reports accurately and efficiently while ensuring proper allocations • Manage entire site team Payroll and timesheets weekly, PTO tracker sheet, LOA, and confidential files • Oversee monthly safety meetings for all team to uphold corporate… Show more • Report Directly to and support Leadership Team • Manage multiple calendars for account leadership team • Handle heavy correspondence via phone, email, memorandum with professionalism • Excellent Concur skills, ability to expense multiple reports accurately and efficiently while ensuring proper allocations • Manage entire site team Payroll and timesheets weekly, PTO tracker sheet, LOA, and confidential files • Oversee monthly safety meetings for all team to uphold corporate metrics, client services, personal and operations • Work cross functionally with multiple departments within Cushman & Wakefield Services: Human Resources, Accounts Payable, Executive Team, Finance
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Human Resources Team Administrator
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Jan 2016 - Feb 2018
• Sole administrator for primary human resource responsibilities with over 150 employees both union and non-union workers • Administer detailed on boarding process, review human resources policies and procedures, exit interview processes and terminations • Contact new hires to coordinate on boarding process an on-site interviews • Coordinate travel an administrative duties for Director of Operations and other managers • Maintain up to date employee tracking system • Develop and… Show more • Sole administrator for primary human resource responsibilities with over 150 employees both union and non-union workers • Administer detailed on boarding process, review human resources policies and procedures, exit interview processes and terminations • Contact new hires to coordinate on boarding process an on-site interviews • Coordinate travel an administrative duties for Director of Operations and other managers • Maintain up to date employee tracking system • Develop and process new employee packages, also including completing background checks, I-9 forms, W-4 forms, etc. • Create and revise Standard Operating Procedures for human resources company policies • Reported to Regional Human Resource Area Manager, supported the Account Director, Director of Operations, and Sr. finance manager • Established accurate payroll responsibilities and time reporting records that adhere to company and governmental policies • Accurately generated weekly reports to managers for SAP and Kronos time sheets • Administrative duties include: coordinate meetings, maintain communication channels, manage confidential employee files, distribute company-wide announcements, book conference rooms and large event halls, and coordinate catering
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Genentech
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United States
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Biotechnology Research
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700 & Above Employee
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Patient Resource Specialist/HR assistant
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Aug 2015 - Jan 2016
• Reviewed all applicant resumes and phone screen qualified candidates • Prepared new hire packets and onboarding materials • Assisted with the onboard process by reviewing the new hire materials, explaining health benefits; communicate organization protocols, policies and culture • Processed employee status change notifications by updating systems of record and maintaining documentation appropriately • Telephone and e-mail based customer service, and addressed inquires in a timely… Show more • Reviewed all applicant resumes and phone screen qualified candidates • Prepared new hire packets and onboarding materials • Assisted with the onboard process by reviewing the new hire materials, explaining health benefits; communicate organization protocols, policies and culture • Processed employee status change notifications by updating systems of record and maintaining documentation appropriately • Telephone and e-mail based customer service, and addressed inquires in a timely and accurate fashion • Provided accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints • Developed effective relationships with all call center departments through clear communication • Administrative duties included: Respond to emails, voice messages, and mail; Send faxes
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Intake Coordinator
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Aug 2014 - Aug 2015
• Maintained records of participants using organization and confidentiality • Necessity to have prodigious attention to detail for all patient prescriptions, patient forms, and data entry • Effectively interacted as a liaison between HCP and Case managers through phones, e-mail, and faxes • Excelled meeting requirements of data entry accurately with service
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Arthritis and Orthopedic Medical Clinic
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Los Gatos, CA
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Physical Therapy Aide
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Dec 2012 - Aug 2014
-Plan and coordinate daily appointments -Manage and adjust schedules for doctors -Front desk roles: answering phone calls, customer service, and answering e-mails -Administration role: design, print, copy, and file exercise programs -Plan and coordinate daily appointments -Manage and adjust schedules for doctors -Front desk roles: answering phone calls, customer service, and answering e-mails -Administration role: design, print, copy, and file exercise programs
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Girls Junior Varsity Volleyball Head Coach
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Aug 2012 - Nov 2012
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Sports Authority
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United States
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Retail
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700 & Above Employee
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Sales Associate
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Jun 2011 - Mar 2012
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Education
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San Jose State University
Kinesiology, Exercise and Fitness Specialist -
San Jose State University
Bachelor of Science, Exercise and Fitness Specialist