Lori Kaler

Southwest Customer Service Manager at Nexus RV
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Contact Information
us****@****om
(386) 825-5501
Location
Hamlet, Indiana, United States, IN
Skills

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5.0

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Diane Williams

Lori has great interpersonal skills as well as the ability to self manage. She is dedicated and a great team player, always willing to help out where she can. Everyone at the office enjoyed working with Lori and she was highly respected throughout the business at Gulf Stream.

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Experience

  • Nexus RV
    • United States
    • Recreational Facilities
    • 1 - 100 Employee
    • Southwest Customer Service Manager
      • Jun 2022 - Present
  • Heartland RV
    • United States
    • Motor Vehicle Manufacturing
    • 200 - 300 Employee
    • Customer Service Representative
      • Feb 2020 - Present
    • Customer Service Manager
      • Sep 2016 - Feb 2020
  • Hi-Tech Duravent
    • United States
    • Plastics Manufacturing
    • 1 - 100 Employee
    • Customer Service Representative
      • Oct 2015 - Jul 2016

       Phones, Take orders via Phone, Fax , e-mail  Pricing, margins, and sale pricing, customer discounts  Issue Credits, RGA’s when needed  Resolve Customer Issues  Assist Sales Staff  Phones, Take orders via Phone, Fax , e-mail  Pricing, margins, and sale pricing, customer discounts  Issue Credits, RGA’s when needed  Resolve Customer Issues  Assist Sales Staff

  • MonoSol, Kuraray WS Film Division
    • Production Clerk
      • 2014 - 2015
  • Keystone RV
    • Manufacturing
    • 500 - 600 Employee
    • Customer Service Representative
      • Jan 2014 - Nov 2014

      CALL CENTER. CUSTOMER RELATION, ASSISTANCE TO CONSUMER IN SERVICE ISSUES CALL CENTER. CUSTOMER RELATION, ASSISTANCE TO CONSUMER IN SERVICE ISSUES

  • Kelly Services, Michigan City Indiana
    • Customer Account Specialist
      • Feb 2010 - Aug 2011

      Resolved Customer issues in retaining parts for air compressors using phone, internet and SAP, as 400. Placed orders for parts Ensured payments to prevent delayed delivery Resolved Customer issues in retaining parts for air compressors using phone, internet and SAP, as 400. Placed orders for parts Ensured payments to prevent delayed delivery

  • Kelly Services
    • Mexico
    • 200 - 300 Employee
    • Customer Service Representative
      • 2010 - 2011
  • Elwood Staffing, Michigan City Indiana
    • Customer Service Representative
      • Aug 2009 - Nov 2009

      Serviced up to12 major accounts, made sure of timely deliveries via truck or rail. I assisted scheduling utilizing SAP system to ensure timely delivery of products for my customers, as I was in constant contact with all accounts on a weekly basis It was required to stay in contact with production foremen as well as Quality Control to keep updated on schedules for products so I may ensure Customers that their order will be on time. I also worked with accounting to keep aware of any credit issues that may arise and inform my contacts if there were any issues that may delay delivery. Support sales reps in opening new accounts and upgrading existing service. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Show less

  • Monaco Coach Corporation
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Service Representative
      • Jul 2007 - Apr 2008

      Worked with service centers and Customers to ensure timely service issues. Experienced using AS400 and JD Edwards programs for complete Customer records for Warranty. Exceeded in technical abilities. Worked with service centers and Customers to ensure timely service issues. Experienced using AS400 and JD Edwards programs for complete Customer records for Warranty. Exceeded in technical abilities.

  • Gulf Stream Coach, Nappanee In
    • Customer Service Representative
      • Feb 2005 - Jul 2007

      Maintained excellent Customer Relations Excelled in problem-solving and trouble-shooting Solid Computer Skills using AS400, MS Access and Word 2007 Assisted in creating the “Gold “program for all New Gulf Stream Customers, it is still in effect today. Maintained excellent Customer Relations Excelled in problem-solving and trouble-shooting Solid Computer Skills using AS400, MS Access and Word 2007 Assisted in creating the “Gold “program for all New Gulf Stream Customers, it is still in effect today.

  • Ely Chemical , LLC South Bend, In
    • Customer Service Manager
      • Aug 1999 - Feb 2005

      Import and Export chemicals Customs interactions to ensure prompt shipments Hazmat certified All aspects of shipping, tracking shipments either US or overseas Microsoft Word, Excel, QuickBooks accounting Customer Service Accounts, Management Order processing via mail, e-mail , EDI and in person Import and Export chemicals Customs interactions to ensure prompt shipments Hazmat certified All aspects of shipping, tracking shipments either US or overseas Microsoft Word, Excel, QuickBooks accounting Customer Service Accounts, Management Order processing via mail, e-mail , EDI and in person

Education

  • Ivy Tech
  • Brown Mackie College

Community

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