IT Release Manager

• Mar 2021 - Present

Mortgage Assistant

• Nov 2020 - Mar 2021

Engagement Manager

• Feb 2019 - Aug 2020

Senior Business Relationship Manager

• Mar 2012 - Dec 2018

In addition to a Bachelor of Arts in Business Administration, MIS emphasis from California State University, Fullerton, I also have had tremendous success providing leadership and technical support in the Financial, Title and Escrow industries throughout my professional career. My qualifications and expertise include the following: • Ability to prioritize in an evolving project scope atmosphere • Experience communicating with executives, business partners and technology teams • Ability to bring together synergies within unrelated project efforts to optimize goals Show less

Sr. Client Manager

• 2006 - Mar 2012

Responsible for supporting multiple business lines IT infrastructure in two world class data centers. Managed collaborative efforts between the Corporate Information Technology Group (CITG) and Business client's IT teams. Facilitated communication regarding CITG projects, services and impacts to Business clients. Managed support for the system infrastructure to facilitate requirements, processes and expedite system outage resolution between CITG and Business development teams. Supported over 2,000 plus servers, in two data centers, in a multi tiered environment. Build partnership with Business leaders relative to technology needs and objectives. Develop working knowledge of business products, applications, architecture, infrastructure, and technologies. Managed communication between CITG objectives and Business needs. Develop working knowledge of the technology services provided to Businesses and thorough understanding of Business Service Level Agreement. Facilitate collaborative efforts to address issues and opportunities for improvement. Draft communications about projects, activities, technologies, and issues. Oversee CITG projects and bridged communications to business. Facilitate resource allocation and support for Business projects from CITG. Facilitate hardware and software purchase requests for Business projects. Show less

Information Technology Manager

• Jan 1998 - Jan 2006

Provide Corporate IT leadership and technical project support to California and the state of Arizona Title & Escrow County Operations. Prioritized and communicated corporate initiatives. Oversee system administrators on policies and procedures. Liaison between Profit Managers and third party vendors on all system projects. Responsible for multiple projects encompassing multiple brands of the company. Oversee 20 system administrators in California and Arizona territory. Documented IT policy & procedures, managed implementation of proprietary application upgrades and enhancements. Implemented corporate IT strategy's for three brands under the Fidelity National Financial flagship; Chicago Title Insurance, Fidelity National Title and Security Title. Interview, hire, and supervise system administrators for county operations in California and Arizona. Approve all IT purchases for territory (CA and AZ). Responsible for 3rd party IT vendors, negotiated contracts for technical support and software initiatives. Rolled out three wide area networks providing e-business and electronic technologies to over 300 branch locations in California and Arizona. Maintained & audited SOX compliancy procedures & policies for territory. Show less

Marketing Project Manager & Technical Writer

• Jan 1995 - Jan 1997

Responsibilities included developing product literature, brochures and technical specification sheets for Real Estate product line. Interfaced with multiple management groups executed marketing strategies. Supported rollout for new products and enhancements. Project managed contract designers, writers and print vendors from conception through production of marketing materials. Conceptualize with writers and designers to create product packaging, brochures and product release sheets. Provide excellent service through attentive follow up. Maintained product online technical help guide and accompanied published literature Show less

Product Analyst

• Jan 1992 - Jan 1995

Product liaison between customer support, sales and application development team. Responsible for product enhancement & feature documentation. Directed programmers on details for product functionality and feature sets. Managed QC/QA for product enhancements and version rollouts. Provided communications to management team on new product rollout and release schedules Product liaison between customer support, sales and application development team. Responsible for product enhancement & feature documentation. Directed programmers on details for product functionality and feature sets. Managed QC/QA for product enhancements and version rollouts. Provided communications to management team on new product rollout and release schedules

Sales Executive Assistant/Office Manager

• Jan 1988 - Jan 1992

Managed administration personnel for Sothern California sales force and customer service staff of 20 employees. Coordinated sales functions, AP, tracked sales contracts & commissions. Managed administration personnel for Sothern California sales force and customer service staff of 20 employees. Coordinated sales functions, AP, tracked sales contracts & commissions.