Lori Hopkins
Business Analyst/Configuration at Harford Mutual Insurance Company- Claim this Profile
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Topline Score
Bio
Anne Freitas
Lori is extremely knowledgeable, thorough and responsive. She has a tremendous understanding of system functionality and continually provides added insight that allows her colleagues to perform at their best.
Anne Freitas
Lori is extremely knowledgeable, thorough and responsive. She has a tremendous understanding of system functionality and continually provides added insight that allows her colleagues to perform at their best.
Anne Freitas
Lori is extremely knowledgeable, thorough and responsive. She has a tremendous understanding of system functionality and continually provides added insight that allows her colleagues to perform at their best.
Anne Freitas
Lori is extremely knowledgeable, thorough and responsive. She has a tremendous understanding of system functionality and continually provides added insight that allows her colleagues to perform at their best.
Credentials
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Certified Product Owner Scrum Professional
Six Sigma Global InstituteJun, 2023- Nov, 2024
Experience
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Harford Mutual Insurance Group
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United States
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Insurance
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100 - 200 Employee
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Business Analyst/Configuration
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Mar 2018 - Present
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DICORP, Inc.
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United States
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Software Development
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1 - 100 Employee
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Program/Project Manager
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Feb 2017 - Mar 2018
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1insurer (formerly part of Innovation Group)
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Bel Air, Maryland
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Senior Product Analyst
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May 2016 - Aug 2016
• Collaboratively worked with a web designer and system architect to construct system quote flows and other required functionality for customer and agent insurance web portal products. • Effectively communicated system requirements for the Customer and Agent portal products through user stories and specification documents to achieve project goals for new system development. This was within an agile scrum team working across multiple countries. • Responsible for prioritizing and refining work items to be developed by the team in each sprint cycle. • Documented use cases to company standards. • Reviewed and prioritized support defects within defined service level agreements. • Created product and release documentation. Show less
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Innovation Group North America
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United States
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Insurance
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200 - 300 Employee
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Senior Business Analyst
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Mar 2000 - Apr 2016
• Responsible for creating the business documents including screen specifications and use cases to support development of enhancements to the suite of insurance products related to Policy and Client Management systems. • Supported testing and defect management within the development team. • Authored and implemented the online help for the base Product Configuration Management tool. This role required translating technical documentation into verbiage that the end user could understand and implement. • Provided training for new business analysts and mentored junior staff with Policy system knowledge and the Product configuration toolset. Show less
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Zurich Insurance
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Switzerland
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Insurance
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700 & Above Employee
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Business Analyst
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1990 - 1999
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Education
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Towson University
Bachelor of Applied Science (B.A.Sc.), English Language and Literature, General
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