Lori Hoag

Retail Sales and Customer Service at Eastern Floral
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Contact Information
us****@****om
(386) 825-5501
Location
Grand Rapids Metropolitan Area

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Experience

    • United States
    • Retail
    • 1 - 100 Employee
    • Retail Sales and Customer Service
      • Jul 2015 - Present

      - Responsible for simple floral design and working with fresh product- Great with face-to-face and phone customer service- In charge of taking special orders, imputing orders and data entry - Management experience at the Eastern Floral bokay in the Modiv Building & Downtown Market - Responsible for simple floral design and working with fresh product- Great with face-to-face and phone customer service- In charge of taking special orders, imputing orders and data entry - Management experience at the Eastern Floral bokay in the Modiv Building & Downtown Market

    • United States
    • Telecommunications
    • Sales Associate
      • Nov 2017 - Present

      - Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business- Responsible for maintaining relationships with customers to ensure reoccurring business - Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business- Responsible for maintaining relationships with customers to ensure reoccurring business

    • United States
    • Personal Care Product Manufacturing
    • 1 - 100 Employee
    • Receptionist
      • May 2015 - Jun 2015

      - Responsible for booking client appointments - Maintained basic cleanliness of the salon- In charge of confirming client appointments on a daily basis - Responsible for booking client appointments - Maintained basic cleanliness of the salon- In charge of confirming client appointments on a daily basis

    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Receptionist
      • Jan 2014 - Jan 2015

      - Greeted customers at front desk and answered incoming phone calls on main line.- Managed dealer trade inventory; worked closely with drivers to ensure everything was in place for car resale - Fulfilled duties for new and used car check ins- Managed paperwork and filing for our teams to assist with various responsibility - Greeted customers at front desk and answered incoming phone calls on main line.- Managed dealer trade inventory; worked closely with drivers to ensure everything was in place for car resale - Fulfilled duties for new and used car check ins- Managed paperwork and filing for our teams to assist with various responsibility

    • United States
    • Automotive
    • 1 - 100 Employee
    • Customer Service Specialist/Receptionist
      • Sep 2013 - Nov 2013

      - Greeted customers at front desk and answered incoming phone calls on main line- Worked with internal finance, sales and customer service teams to assist with cashier responsibilities and close out final sales - Greeted customers at front desk and answered incoming phone calls on main line- Worked with internal finance, sales and customer service teams to assist with cashier responsibilities and close out final sales

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Office & Teacher Assistant
      • Sep 2012 - Sep 2013

      - Answered phones, maintained attendance lists, organized student and staff schedules - Answered phones, maintained attendance lists, organized student and staff schedules

    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Salon Receptionist
      • Jan 2010 - Feb 2013

      - Greeted clients, answered phones, scheduled and followed up on appointments - Responsible to sell a wide variety of products- Became proficient with scheduling computer software system - Greeted clients, answered phones, scheduled and followed up on appointments - Responsible to sell a wide variety of products- Became proficient with scheduling computer software system

    • United States
    • Mental Health Care
    • 200 - 300 Employee
    • Office Administrator
      • Aug 2007 - Dec 2010

      - Provided complete office administration support for medical facility- Provided support for over 30 medical professionals- Responsibilities included: answering phones, filing, and patient scheduling- Other daily tasks included: office deposits and continuous research of insurance information - Provided complete office administration support for medical facility- Provided support for over 30 medical professionals- Responsibilities included: answering phones, filing, and patient scheduling- Other daily tasks included: office deposits and continuous research of insurance information

    • United States
    • Education Management
    • 1 - 100 Employee
    • Instructional Aid
      • Sep 1997 - Jun 2006

      - Worked at four separate schools assisting Pre K – 5th grade classes- Worked with children in groups and with special needs children individually- Was left in charge of classrooms when teachers were not present- Office administration responsibilities - Worked at four separate schools assisting Pre K – 5th grade classes- Worked with children in groups and with special needs children individually- Was left in charge of classrooms when teachers were not present- Office administration responsibilities

Education

  • Quinsigamond Community College
    1998 - 1998
  • Kent Skills Center
    1978 - 1980
  • Northview High School
    1976 - 1980

Community

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