Experience

Millenium Products Inc

• Commercial and Service Industry Machinery Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Apr 2009 - Present

  Contractor for Management, Sales, Stellar Customer Service, Order Championing, Quoting, Government Contract Sales, Database Management, Form Design, Excel Templates, Marketing, Design, Mailings, eBlasts Contractor for Management, Sales, Stellar Customer Service, Order Championing, Quoting, Government Contract Sales, Database Management, Form Design, Excel Templates, Marketing, Design, Mailings, eBlasts



Royal Building Products

• United States
• Software Development
• 1 - 100 Employee

• Customer Service Manager

  • Apr 2001 - Dec 2007

  Managed Customer Service Department with Sales Exceeding $60m. Core Member of the Implementation Team for the JDE One World XE Implementation and Lead for the Customer Service Order Entry and Pricing Modules. Core Member of Proprietary ERP Program and Lead for 12 Manufacturer's Representative Warehouse Inventories. Strategic Planning, Kaizen, and Sarbanes-Oxley Compliance Team. Managed Customer Service Department with Sales Exceeding $60m. Core Member of the Implementation Team for the JDE One World XE Implementation and Lead for the Customer Service Order Entry and Pricing Modules. Core Member of Proprietary ERP Program and Lead for 12 Manufacturer's Representative Warehouse Inventories. Strategic Planning, Kaizen, and Sarbanes-Oxley Compliance Team.


Royal Pipe/Plastic Trends, Inc.
• Customer Service Rep

  • Apr 1997 - Mar 2001


TCI Cable

• Telecommunications
• 1 - 100 Employee

• Customer Service Assistant Supervisor

  • Jun 1991 - Jan 1997

  I started with United Artist Cable as a customer service representative in Grand Rapids, MI. I handled between 80-100 sales, billings, and other phone calls from subscribers. For a year I worked in the engineering department processing bid proposals, reporting, marketing programs, and correspondence for the project and engineering manager. I served as assistant supervisor in both Grand Rapids and Lansing leading between 20-30 employees. It was a great experience and a great company to work with. I started with United Artist Cable as a customer service representative in Grand Rapids, MI. I handled between 80-100 sales, billings, and other phone calls from subscribers. For a year I worked in the engineering department processing bid proposals, reporting, marketing programs, and correspondence for the project and engineering manager. I served as assistant supervisor in both Grand Rapids and Lansing leading between 20-30 employees. It was a great experience and a great company to work with.