Experience

Shaheen Chevrolet

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internet Assistant

  • Oct 2009 - Present

  Creating tracking reports using MS Excel for management review regarding new & used car sales traffic and sales follow-up. Lead contact with Saleztools, regarding associate websites. Follow up with internet customers through our lead generator iMagic CRM, regarding vehicle information and availability. Review & research company websites and database, ADP CRM, for verification of vehicle information. Providing customer service through phone calls and emails. Computer skills in Microsoft Office 2003, 2007, 2010: Word, Excel and Outlook. Additional Duties (job auto specific): Meeting/Customer Clinic preparation, coordination, registration; internet research and project/office purchases; report, document, and presentation preparation. Attend/keep minutes of meetings; and records management. Show less



SHAHEEN AUTOMOTIVE GROUP

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internet Assistant

  • Oct 2009 - Present

  Creating tracking reports using MS Excel for management review regarding new & used car sales traffic and sales follow-up. Lead contact with Saleztools, regarding associate websites. Follow up with internet customers through our lead generator iMagic CRM, regarding vehicle information and availability. Review & research company websites and database, ADP CRM, for verification of vehicle information. Providing customer service through phone calls and emails. Computer skills in Microsoft Office 2003, 2007, 2010: Word, Excel and Outlook. Additional Duties (job auto specific): Meeting/Customer Clinic preparation, coordination, registration; internet research and project/office purchases; report, document, and presentation preparation. Attend/keep minutes of meetings; and records management. Show less



Kohl's Department Stores

• United States
• 1 - 100 Employee

• MJM Department Associate

  • Oct 2008 - Jun 2011

  Responsible for checking fitting rooms, taking care of clothing recovery, cashiering, and helping customers with questions or concerns. Answer customers' questions, and provide information on customer-specific requests. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Stock shelves, and mark prices on shelves and items. Establish or identify prices of goods and services, tabulate bills using calculators, cash registers, or optical price scanners and electronic check processing. Greet customers entering establishments. Maintain clean and orderly checkout areas. Process merchandise returns and exchanges. Process cash, check, credit card, giftcards, and automatic debit payments. Request information or assistance using paging systems. Resolve customer complaints. Post charges against customers’ accounts. Compute and record totals of transactions. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the ending of shifts to ensure that amounts are correct and that there is adequate change. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Sort, count, and wrap currency and coins. Calculate total payments received during a time period, and reconcile this with total sales. Show less



Kohls

• Sales Associate

  • Oct 2008 - Jun 2011

  Responsible for checking fitting rooms, taking care of clothing recovery, cashiering, and helping customers with questions or concerns. Answer customers' questions, and provide information on customer-specific requests. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Stock shelves, and mark prices on shelves and items. Establish or identify prices of goods and services, tabulate bills using calculators, cash registers, or optical price scanners and electronic check processing. Greet customers entering establishments. Maintain clean and orderly checkout areas. Process merchandise returns and exchanges. Process cash, check, credit card, giftcards, and automatic debit payments. Request information or assistance using paging systems. Resolve customer complaints. Post charges against customers' accounts. Compute and record totals of transactions. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the ending of shifts to ensure that amounts are correct and that there is adequate change. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Sort, count, and wrap currency and coins. Calculate total payments received during a time period, and reconcile this with total sales. Show less



Auto-Owners Insurance

• United States
• Insurance
• 700 & Above Employee

• Policy Rating Technician

  • Dec 2001 - Jan 2009

  Dedicated insurance professional with more than seven years of experience in coding and processing insurance. Review of and processing of new business policies and policy changes. Cancellations of farm, bond, yacht and Michigan Automotive Insurance Placement Facility policies. Policy interpretation. Confidential records management. MI Auto Insurance regulations. Assisted in developing processes, streamlining procedures, and helped create efficiencies as part of the Test Department with the implantation of ImageRight as the company worked to go paperless. Committed to the company policy of providing S.O.S – Super Outstanding Service Participated in Insurance Education through the Insurance Institute of America, furthering my knowledge in Property & Casualty to better serve the company and customers. Additional duties: Microsoft Office including Word, Excel, Access, Outlook. Utilized company-specific database to execute and process required documentation; Multi-line phones; internet research; report and document preparation; monitor and maintain customer files; and records management. Show less



AUTO-OWNERS INSURANCE COMPANY

• Rating Technician

  • Dec 2001 - Jan 2009

  Dedicated insurance professional with more than seven years of experience in coding and processing insurance. Review of and processing of new business policies and policy changes. Cancellations of farm, bond, yacht and Michigan Automotive Insurance Placement Facility policies. Policy interpretation. Confidential records management. MI Auto Insurance regulations. Assisted in developing processes, streamlining procedures, and helped create efficiencies as part of the Test Department with the implantation of ImageRight as the company worked to go paperless. Committed to the company policy of providing S.O.S - Super Outstanding Service Participated in Insurance Education through the Insurance Institute of America, furthering my knowledge in Property & Casualty to better serve the company and customers. Additional duties: Microsoft Office including Word, Excel, Access, Outlook. Utilized company-specific database to execute and process required documentation; Multi-line phones; internet research; report and document preparation; monitor and maintain customer files; and records management. Show less



Smith & Associates

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Mar 1999 - Dec 2001

  Customer Service Representative responsible for quoting, submitting applications for auto and homeowner policies. Received my Insurance License in Property and Casualty Certification increasing my knowledge of insurance and enabling me to solicit business for the agency. Submitting client change requests, reporting claims, receiving payments for clients, answering multiple phone lines, filing and other office duties. Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Show less



INGHAM COUNTY REGISTER OF DEEDS

• Temporary Data Entry Specialist

  • Apr 1998 - Mar 1999

  Responsible for daily data entry. Receiving, electronically recording, registering, and balancing funds up to $20,000 Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the registrar and admissions offices. Maintained database and ensured the delivery of premium service to customers. Responsible for daily data entry. Receiving, electronically recording, registering, and balancing funds up to $20,000 Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the registrar and admissions offices. Maintained database and ensured the delivery of premium service to customers.