Experience

Verisma

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Senior Director of Client Services

  • Apr 2023 - Present

  I am responsible for developing and maintaining solid relationships with existing and new clients and making sure their needs are met. I manage a team of 8 managers and collectively we support 160 staff both on-site and remote. I work alongside our managers to provide them with the proper training and support they need to ensure our clients’ needs are being met. I assist with training staff on various EMR systems to include Epic, Athena, Cerner, AllScripts, Centricity, eClinical Works, NextGen, Greenway, Sevocity, MediTech, and CPSI. I review volume of work and productivity for each employee to ensure we are meeting our productivity and financial goals. I maintain ongoing communication and positive working relationships with our clients. Show less



ScanSTAT Technologies, a Verisma Company

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Senior Director of Client Services

  • Feb 2020 - Apr 2023

  I am responsible for developing and maintaining solid relationships with existing and new clients and making sure their needs are met. I manage a team of 8 managers and collectively we support 160 staff both on-site and remote. I work alongside our managers to provide them with the proper training and support they need to ensure our clients’ needs are being met. I assist with training staff on various EMR systems to include Epic, Athena, Cerner, AllScripts, Centricity, eClinical Works, NextGen, Greenway, Sevocity, MediTech, and CPSI. I review volume of work and productivity for each employee to ensure we are meeting our productivity and financial goals. I maintain ongoing communication and positive working relationships with our clients. Show less

• Regional Director of Operations

  • Dec 2014 - Feb 2020

  I am responsible for developing and maintaining solid relationships with existing clients and making sure their needs are met. I manage a team of 70 staff both on-site and remote and provide them with the proper training and support they need to ensure our clients’ needs are being met. I train staff on various EMR systems to include Athena, Cerner, AllScripts, Centricity, eClinical Works, NextGen, Greenway, Sevocity, MediTech, CPSI, and HPF. I review volume of work and productivity for each employee to ensure we are meeting our productivity and financial goals. I maintain ongoing communication and positive working relationships with our clients. Show less

• Client Services and Education Manager

  • Jul 2012 - Dec 2014

  I managed day to day operations at the facility level for numerous sites throughout Georgia. I was responsible for facilitating and overseeing new implementations and training of new staff. I developed and implemented new education programs for the company.

• Release Of Information Specialist

  • May 2009 - Jul 2012

  I processed medical records requests while protecting PHI. I provided excellent customer service to patients and requesters when they would call or come into the office.



The University of Georgia

• Higher Education
• 700 & Above Employee

• Laboratory Technician I

  • Sep 2003 - Dec 2008