Experience

Westview Productions LLC

• United States
• Construction
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2019 - Present



Barbizon Lighting Company

• United States
• Entertainment Providers
• 100 - 200 Employee

• Account Coordinator & Technical Services Administrator

  • Jul 2012 - Jul 2019

  Serve in a multi-disciplinary role at Barbizon Lighting Company as both an Account Coordinator and Technical Services Administrator. As Account Coordinator, lead purchasing operations of architectural and entertainment lighting systems for direct sales and installation projects at contracted customer theme parks across Florida. Worked with a variety of manufacturers to source lighting systems, tasked with developing quotes based on set budgets, reviewing manufacturer pricing and availability, and creating final purchase orders. As Technical Services Administrator, deliver decisive project management and coordination for all client-site lighting repair jobs across both the Orlando and Miami metro areas. Perform weekly inventory checks and purchasing orders, ensuring an adequate supply of parts and materials are available for repair project operations. Acquire return merchandise authorizations (RMAs) for repairs, and coordinate with technical on-site project leads to ensure repairs are done correctly and in a timely manner. Additionally, serve in an office management capacity, responsible for managing and executing a number of critical business, financial, and accounting operations. Accurately maintain accounts payable and accounts receivable, while overseeing client accounts, collections, and billing and invoicing.Proven Success & Impact: Serve as the account coordinator for Barbizon Lighting’s largest customer account, Walt Disney. Yearly sales from the account have increased by over $1M. Work directly with client support staff to ensure outstanding client relationships. Earned a reputation for delivering exceptional customer service and support. Develop and maintain key relationships with manufacturers to ensure lighting systems are purchased at the lowest cost and highest quality possible, as well as with an optimal turnaround delivery time to simultaneously meet cost savings goals and customer demands.

• Branch Manager / Technical Services

  • Jul 2012 - Jul 2019



Production Resource Group

• Events Services
• 1 - 100 Employee

• Labor & Account Coordinator

  • 2006 - 2012

  Joined PRG Production Resource Group as Labor Staffing Coordinator, responsible for scheduling a team of 10+ full-time show technicians, as well as hundreds of contracted technicians nationwide. Coordinated domestic travel arrangements, including booking airfare, hotel, and ground transportation, successfully ensuring no conflicts. Quickly received promotion to Account Coordinator, responsible for managing theme park lighting equipment expendables sales, and coordinating an in-house repair department and technicians’ teams for client-site repair projects. Acquired RMA's for repairs that needed to be sent to the manufacturer for service, while purchasing parts needed for all in-house repairs.Proven Success & Impact: Assisted in a customer service and sales capacity within the Account Coordinator position, responsible for helping sales and support personnel to maintain high levels of customer lead generation and customer account retention. Managed and continued to help grow several six-figure and seven-figure dollar customer expendable sales accounts ($2-5M in total). Efficiently coordinated and directed repair project schedules, technician operations, inventory management operations, purchasing operations, and quality assurance strategies.



LMG, LLC

• United States
• Events Services
• 200 - 300 Employee

• Labor Logistics Department Supervisor

  • 2002 - 2006

  Served in a number of key leadership areas over a four-year period as Labor Logistics Department Supervisor. Responsible for the management and execution of department-wide labor management, personnel coordination, and project management. Served as the department’s human resources manager for contracting with independent technicians and other specialized labor. Allocated personnel to projects and show events based on skills, location, schedules, budget, and client preferences. Developed staffing requirements, personnel coordination schedules, and daily operations across each show event. Managed contractual service agreements and processed invoices to contractors. Additionally, researched, strategized, and coordinated travel arrangements and logistics for personnel and equipment based on the location of each event. Communicated all travel details to technicians, show assistants, schedulers, account executives and other appropriate personnel. Proven Success & Impact: Substantially increased office efficiency and streamlined daily operations through thorough redesign of information storage processes and office procedures. Tracked personnel service and performance data to inform future personnel coordination strategies at events. Consistently managed multiple projects in conjunction with maintenance of excellent support for fast-paced office and assurance of availability to clients, staff, and management.



Omni Productions

• United States
• Events Services

• Executive Administrative Assistant & Production Coordinator

  • 1996 - 2002

  Leading Executive Administrative Assistant, tasked with directly assisting the President of the company in an administrative, daily business support, and financial operations capacity. Responsible for supporting and maintaining a number of critical internal business and financial operations, including managing schedules, meetings, events, expenses, invoices, and domestic and international travel arrangements. Accurately managed expense reports and reconciled accounts payable and accounts receivable. Produced memos, reports and presentations, as well as worked one-on-one with clients and vendors coordinating projects from beginning of pre-production meetings and site surveys to post-production editing and voice-overs. Additionally, managed a cross-disciplinary team of 6 department support staff, tasked with providing leadership, guidance, and training to increase individual development and department efficiency.Proven Success & Impact: Received recognition from senior executives for consistently meeting all deadlines and administrative compliance objectives, while demonstrating strong analytical and problem-solving skills. Scheduled, organized, and maintained meetings and appointments with zero conflicts. Developed and maintained excellent communications with vendors, staff, management, and clients. Streamlined operations and information retrieval/usability through development and implementation of new organizational process/procedures.